Morgan McKinley is partnering with a
high-growth, global consumer technology business
to appoint a
Senior Operations Manager
to their international headquarters in Shannon.
This is a senior, strategic leadership role with full ownership of end-to-end operations across order management, logistics, customer fulfilment, and 3PL performance. The successful candidate will join the Senior Management Team and play a pivotal role in scaling operations, improving service levels, and driving operational excellence across EMEA and beyond.
The Role
Reporting directly to the Managing Director, the Senior Operations Manager will lead a team of six and oversee all core operational activities, ensuring best-in-class execution, compliance, and customer experience.
This role offers significant scope to influence systems, processes, and culture within a dynamic, fast-paced multinational environment.
Key Responsibilities
* Lead and manage all operational functions including order management, invoicing, returns, outbound logistics, rework activities, customer account support, and 3PL services
* Own customer order entry processes, including EDI integration, SLA management, dispute resolution, and service performance
* Lead, coach, and develop a high-performing, collaborative operations team, fostering a strong values-driven culture
* Develop and execute operational strategies to improve efficiency, scalability, service quality, and cost control
* Oversee onboarding of new customers, supporting contract review and operational readiness
* Manage and optimise rework and reverse logistics processes across the business
* Drive cross-functional alignment between Operations, Supply Chain, Finance, Sales, Product, and external logistics partners
* Act as the primary owner of 3PL relationships, including performance management, SLA governance, and continuous improvement
* Project manage systems and process enhancements across order management, returns, invoicing, reporting, and customer interfaces
* Define, track, and report on operational KPIs to drive accountability and performance improvement
* Ensure compliance with Irish, EU, and international customs, trade, import/export, health & safety, and environmental regulations
* Support the rollout and optimisation of a B2B portal for smaller retail customers
* Champion continuous improvement initiatives and support wider cross-functional projects
Candidate Profile
* Bachelor's degree in Business, Operations Management, Supply Chain, or a related discipline
* Minimum of
5 years' experience in operations management
, with at least
3 years in a people leadership role
, ideally within a multinational or fast-paced environment
* Proven experience leading end-to-end operations, including logistics, order management, and customer fulfilment
* Strong hands-on experience with
Microsoft Great Plains
or a similar ERP system
* Solid knowledge of
Irish and EU trade compliance
, customs processes, and international logistics regulations
* Demonstrated experience managing import/export documentation across
EMEA and MENA
, including post-Brexit trade requirements
* Strong analytical capability with advanced Excel proficiency and high attention to detail
* Excellent organisational, problem-solving, and decision-making skills
* Ability to manage multiple priorities and projects in a deadline-driven environment
* Strong stakeholder management and communication skills, with a customer-first mindset
* Track record of driving operational improvement and delivering premium service outcomes