OverviewQuest Software: Empowering Secure Digital Transformation and Data-Driven Innovation. At Quest Software, our mission is focused on helping organizations thrive in a Microsoft-centric world while unlocking the full potential of their data.Securing the Microsoft EcosystemWe are the trusted partner for modernizing, protecting, and securing hybrid environments across Active Directory, Entra ID, and Microsoft 365. From cybersecurity resilience and risk management to disaster recovery and seamless migrations, Quest equips global enterprises to embrace the cloud confidently—without compromising their on-premises investments.Maximizing Data Value with AI-Ready SolutionsQuest also empowers organizations to turn data into a strategic asset. Our integrated AI and data management solutions help de-risk AI adoption and drive ROI across the entire data lifecycle—from metadata management and data operations to infrastructure optimization. We enable IT and data leaders to accelerate innovation and make smarter, faster decisions.Together, these two pillars make Quest Software a catalyst for secure digital transformation and intelligent data use—today and into the future.ResponsibilitiesProvide Technical Support to Quest customers, focusing on migrations (e.g. mail, Teams, SharePoint, OneDrive) in an enterprise settingTroubleshoot customers’ issues by reproducing in support lab environments and diagnosing potentially complex issues, effectively communicating solutions to customersMaintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolutionDocument all customer case details on our case tracking systemBe proactive in creating and publishing documentation in a customer-focused Knowledge Centered Support (KCS) environmentDevelop and attend training for self-improvement to assist and share knowledge with other engineersInitiate, participate, or lead local and global projectsQualificationsPrior Technical Support experience dealing with enterprise customersExperience of migrations including Accounts/Mailbox/SharePoint/Teams/OneDrive/Power BICloud infrastructure management or strong knowledge of Office 365 and Microsoft applicationsFamiliarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI)An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange serversMessaging Fundamentals including mail routing, connectors, interoperability with foreign systemsStrong knowledge of Windows operating systems and networking (TCP/IP, DNS, LDAP) preferably from a system administration backgroundUnderstanding of MAPI and EWSExperience with management of Microsoft SQL serverAdditional Preferred CompetenciesKnowledge of Active Directory Access Control and knowledge of user managementAzure / Virtual Server technology experiencePowershell scriptingActive Directory ManagementFluency in other European languages is an advantageCompany Overview: Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.Why QuestAt Quest, Your Work Makes An Impact. You’ll Help Organizations Get AI-ready While Building Your Career With a Global Team Of Innovators. We OfferCompetitive pay, annual bonuses, and top-performer recognitionComprehensive health, family, and retirement benefitsFlexible work options, generous PTO, and wellness programsProfessional growth through learning platforms, mentorship, and leadership programsInclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion CouncilCome join us. For more information, visit us on the web at http://www.quest.com/careers.Seniority level: AssociateEmployment type: Full-timeJob function: AdministrativeIndustries: Software DevelopmentReferrals increase your chances of interviewing at Quest Software by 2xTechnical Support Specialist – eCommerce / SaaSLead Premium Support Engineer - Operations Bridge Manager (OBM)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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