A transport company based in Dublin 17 is seeking an experienced Client Service Executive to join their team. The ideal candidate will have strong hotel or reception-based experience and will act as a senior presence within the team, ensuring smooth day-to-day operations while supporting and coordinating events where needed. This role suits someone with a polished hospitality background who thrives in a professional environment and has a genuine interest in events and client engagement.
Key Roles & Responsibilities
Client & VIP Management:
· Act as the primary point of contact for clients, providing a professional, discreet, and high-quality service experience.
· Manage client bookings, enquiries, and amendments via phone, email, and internal systems.
· Liaise closely with chauffeurs, operations teams, and management to ensure client requirements are met.
· Oversee day-to-day office and client service operations, maintaining high service standards at all times.
· Support the planning and coordination of transport services for events, corporate functions, and VIP clients.
· Monitor bookings in real time and proactively resolve issues or changes to schedules
· Handle client feedback, issues, and service recovery professionally and efficiently.
· Act as a senior presence within the client services team, supporting and guiding junior team members.
Event Planning & Coordination:
· Work closely with clients to understand transportation requirements for events, including corporate, music, sporting and large events.
· Plan and manage client's needs – quoting, booking, updates and some invoicing.
· Ensure all event-related bookings and details are accurately recorded and communicated.
· Coordinate with internal teams, including dispatch and operations, to schedule chauffeurs and vehicles were needed.
· Prepare event transport plans, schedules, and reports.
· Maintain accurate records of bookings, costs, and client preferences.
Job Type: Full-time
Pay: €40,000.00 per year
Benefits:
* Bike to work scheme
* Company pension
* On-site parking
* Sick pay
* Work from home
Experience:
* Hotel: 1 year (required)
Work authorisation:
* Ireland (required)
Work Location: Hybrid remote in Dublin 17