Job Overview:
We are seeking a senior Operations Manager with experience in managing retail sites to oversee daily operations and ensure exceptional customer service.
The ideal candidate will be responsible for maintaining high standards of quality, service, hygiene, and cleanliness, while also driving sales growth and profitability.
Key Responsibilities:
* Commercial: Develop and implement strategies to increase sales and revenue, manage costs, and improve forecasting systems.
* Customer Service: Foster a positive and welcoming environment for customers, addressing their issues promptly and professionally.
* HR: Lead the management team, train staff, and handle key HR matters including recruitment, training, and performance management.
* General: Ensure site upkeep, maintain Health & Safety standards, and guarantee legal compliance.
Essential Skills and Qualifications:
* Strong leadership and interpersonal skills
* Excellent communication and problem-solving abilities
* HACCP knowledge and food safety awareness
* Time management and organizational skills
Benefits:
The successful candidate will have the opportunity to work in a dynamic environment, develop their skills, and contribute to the success of our organization.
About the Role:
This is an exciting opportunity for a motivated and experienced Operations Manager to join our team and drive business growth.