Job Overview:
As a strategic leader, you will shape and deliver exceptional service across the organisation.
Key Responsibilities:
* Lead a broad portfolio of critical functions including field service management, customer contact centres, warehouse operations, and project installations.
* Manage a diverse team of service managers, in-field engineers, call centre staff, and warehouse personnel.
* Enhance service delivery, drive customer satisfaction, and implement efficient inventory and product delivery strategies.
* Deliver complex project installations, coordinating resources, managing timelines, and ensuring projects are delivered on time, on budget, and to the highest standards.
Working closely with senior leaders, you will shape operational strategies, monitor key performance indicators, and implement cost-effective initiatives that maintain quality and service excellence.
Ensure compliance through regular audits, reporting, and risk assessments. Inspire cross-functional teams, mentor managers, and build a high-performance culture rooted in agility, responsibility, and continuous improvement.
Using data-driven insights, identify opportunities for innovation and operational optimisation, delivering lasting impact and long-term success.
What We Offer:
* A dynamic and fast-paced environment.
* The opportunity to lead a diverse team.
* Continuous learning and development opportunities.