Im looking for a Customer Service Manager to join a leading Hardware company based in Sligo. In this role you will be managing a Customer Service team both on site and remotely, and ensuring that excellent customer service standards are maintained and delivered. The role reports into the Sales Manager and will work closely with the wider sales team. Key Responsibilities Manager and develop a Customer Service team, providing direction, mentoring and developing staff, Manage escalations and provide support for the field sales teams to ensure a high level of customer service across all channels. Improve processes and efficiency by implementing and refining systems, analysing operational data and continuously driving improvement initiatives. Develop and train team members, carry out performance reviews and lead career development programmes Work closely with Sales, Operations, Supply Chain, and key customers to ensure effective communication, product availability, and strong service delivery. Key Requirements At least five years experience in a similar role with a proven people management experience Excellent communication skills, both written and verbal and be a good listener Able to attend sales presentations, product demonstrations & trade shows. Full clean driving license