Join to apply for the Head of Operations/Information Officer role at CCBillJoin to apply for the Head of Operations/Information Officer role at CCBillDirect message the job poster from CCBillHuman Resources Director CCBill & phoenixNAPCCBillis a leading global payment processor and ecommerce provider that has been offering industry-leading solutions since 1998. Globally based, with business, finance and resource centers in the U.S. and Europe, our online payment services platform is built on a robust infrastructure that is securely connected to localized payment methods as well as the major credit card networks, allowing us to instantly handle payments from any location or region of the world.CCBill IE is applying for authorisation by the Central Bank of Ireland as a regulated payment institution and is aiming for a period of growth and transformation that will see it establish itself as a leading FinTech company.We are seeking to hire a Head of Operations/Information Officer to join the senior management team of CCBill IE and work closely with the global business divisions to manage operational and IT risk, including responsibility for oversight of CCBill IE's outsourcing arrangements. He/she will also serve as the primary contact for cybersecurity and data protection matters.This is a pre-approved controlled function role Head of Operations (PCF-42) and Information Officer (PCF-49) and a candidate will therefore require approval from the Central Bank of Ireland prior to formal appointment.Key Job ResponsibilitiesOverall responsibility for managing the internal operations of CCBill IE and for managing the information and communications technology which CCBill IE relies upon.Responsible for developing structures and mechanisms to oversee, monitor, and assess the appropriateness and performance of the firm's outsourcing framework including outsourcing arrangements and associated outsourcing risks.Work cross functionally with Legal, Compliance, and the broader CCBill IE leadership team to establish outsourcing agreements and outsourcing change management processes governing all changes to service metrics and SLAs with CCBill IE's service providers and ensuring clear records and audit log in accordance with the CBI and EBA guidelines on outsourcing and CCBill IE's outsourcing policies.Govern and oversee the performance assessment and associated regulatory and Board reporting of all outsourced services' KPIs ensuring adherence to the agreed service standards by all outsourced service providers.Own governance and oversight, and cross functional collaboration to drive strategic initiatives in relation to all outsourced functions and services delivered to the European businesses to promote and support a culture of compliance and high customer centricity and satisfaction.Oversight of customer complaints, processes and procedures.Work cross functionally and liaise with relevant stakeholders to develop and maintain CCBill IE's operational resilience framework, including business continuity and recovery plans, implement measures necessary to achieve the operationalisation of operational resilience strategies and oversee internal processes regarding wind down planning and business continuity.Own the Operational Resilience framework and DORA strategy for CCBill IE.Prepare quarterly reports for the attention of the Board of Directors and submit all regulatory reports i.e. DORA Register of Information, CBI Outsourcing Register in a timely and efficient manner to the regulator.Build strong relationships and work in close collaboration with the CCBill IE Executive team to support a culture of compliance and customer excellence and to ensure that all required policies and procedures are implemented in line with applicable law, regulations and license obligations.Key Skills & Qualifications5+ years of work experience in fast paced operational roles within financial services.Proven experience in a senior operations/IT managerial role ideally within regulated financial services / payment services / international FinTech.Experience acting as the principal point of contact for operational stakeholders and heading day-to-day operations in a regulated entity.Proven track record in managing and overseeing outsourced services within a regulated environment and tracking and enhancing performance metrics.An understanding of the EBA and CBI outsourcing guidelines and how they apply to a regulated entity.Experienced working in a global matrix organisation.Previous approval for a pre-approved-controlled function role by a national competent authority in the EU is considered an asset.Seniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingReferrals increase your chances of interviewing at CCBill by 2xSign in to set job alerts for “Head of Operations” roles.Dublin, County Dublin, Ireland 3 months agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 week agoWe’re unlocking community knowledge in a new way. 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