Kantar Media is a global leader in data, insights, and consulting services, specialising in media measurement, audience analysis, and advertising effectiveness. As people increasingly move across channels and platforms, our data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. We help brands, agencies, and media owners navigate the complex world of media and advertising through cutting-edge technology and deep expertise. Our presence in over 80 countries and innovative approach has earned us a global reputation for delivering actionable insights that shape the future of the media landscape.Job DetailsThis RoleThis is an exciting opportunity for an ambitious and energetic individual to join our market-leading Customer Success team. You'll work across our client base of media agencies, media owners, creative agencies, digital agencies and brands throughout Ireland. We're looking for someone with a passion for media, deep industry knowledge, and exceptional account management standards.The role is both responsive and proactive. You'll take pride in meeting and exceeding client expectations, delivering excellent service, anticipating needs, identifying upsell opportunities, and ensuring high levels of satisfaction and retention to drive commercial growth.We are looking for someone who...Is passionate about media, advertising, and commercial insightIs a confident and articulate communicatorHas strong attention to detail and holds themselves to high standardsIs a self-starter, but also embraces collaborationIs entrepreneurial and solutions-focusedIs inquisitive and endlessly curiousGets a real sense of satisfaction from knocking down challenges and finding solutionsIs keen to prove their value and eager to grow into a revenue-generating roleThrives on interpreting data and transforming it into compelling storiesEnjoys mentoring and training others to unlock their potentialHas a commercial mindset and can spot opportunities for growth and risk earlyRequirementsExperience in a professional environment, ideally in media, research, consulting, or a similar businessA strong interest in media, advertising, and the evolving digital data landscapeHighly organised with excellent time management skillsA natural 'people person' who enjoys building relationships virtually and in personProficient in Microsoft PowerPoint, Excel, Word, Salesforce & SAAS toolsComfortable using data to inform decisions and drive client successA consultative approach to clients – as good at listening as presentingA self-starter who proactively seeks new opportunities to learn and developEnjoys being part of a team and contributing to shared successFamiliarity with TGI data and the Irish media market is highly desirableWhat will you be doing?Your role is a key member of the TGI Ireland Team, reporting directly to the Head of Customer Success, TGI Ireland.RoleThis role includes an intensive 3-month onboarding program to become an expert in all areas of the TGI business. You'll receive:Mentoring from senior members of the TGI Management TeamShadowing opportunities with Customer Success, Client Services, and New Business Sales teamsExposure to clients from week oneDay-to-day Responsibilities IncludeManaging and growing relationships across retained and new business accountsAttending client meetings with senior team members – from global media agencies to local publishersTurning data into insight stories that help our clients to unlock growthManaging client records and contracts in SalesforceResponding to client queries and ensuring timely resolutionDelivering training sessions on TGI tools and data usage, both virtually and in-personSupporting renewal processes and identifying risks earlyNegotiating contracts and creating winning proposalsNetworking across client organisations to uncover new opportunitiesUsing your learning to create visually compelling presentations using TGI dataCollaborating with operations to ensure client feedback informs product developmentRepresenting Kantar Media at industry eventsAfter 3 Months, Success Looks LikeConfidently managing a portfolio of clientsLeading your own client relationships and training sessionsCultivating and converting new business opportunitiesEmbarking on a clear career pathway at Kantar MediaKantar Media's commitment to youSupportive and inclusive team structureHands-on exposure to the full spectrum of account management, data analytics & storytelling and business development skillsHuge opportunity for personal and professional growthCompetitive base salarySales incentive plan with quarterly bonus potential (post-probation)If reading this excites you, then you sound like a TGIer – come join us.CountryIrelandWhy join Kantar Media?We pride ourselves on understanding people, and what makes us think and act the way we do.And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar Media.