EXCLUSIVE NETWORKS
|
Introduction
Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.
Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-
At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.
DUTIES AND RESPONSIBILITIES
|
About the role
As the Sales Support Administrator you will work within Logistics and Sales Operations and be the go-to person to ensure the smooth completion of orders from Sales Order to product delivery. Ensuring all Sales and Purchase orders are completed with a customer focused and right first-time philosophy and in a timely manner.
As The Sales Support Administrator, You Will
* Raise sales orders from sales quotes and place purchase orders
* Ensuring that all licenses, support, professional services and training SKUs are receipted in and fulfilled out within required timeframes and all relevant documentation is forwarded to the necessary parties.
* Chase Vendors for ETA for all purchase orders and ensure that all sales orders are updated with shipment tracking numbers and ETAs
* Resolving any order queries/ issues ensuring minimal delay and impact on our clients.
* Investigate and complete credit request authorisations to satisfactory resolution in a timely manner
* Ensure that return transactions are completed correct first time and in a timely manner
* Build strong relationships and ensuring that there is effective communication channels with both internal and external customers.
* Work closely with the sales team to ensure accurate and timely forecasting.
* Arrange delivery and collection slots with logistics partners
* Co-ordinate shipping from quote stage to final delivery to End User at every step of the process and ensuring delays are minimised and deadlines are met, tracking key milestones.
* Responsible for Export license procedures and documentation filing in accordance with ECJU requirements
* Maintaining database of products info - weights and dimensions, ECCN & HTS codes
* Ensure stock management targets are met
* Report on and improve processes to ensure quality and efficiency of services
* Any other reasonable duties which may be required by management from time to time.
QUALIFICATIONS AND EXPERIENCE
|
About you
The Ideal Sales Support Administrator
* Experience working in Export and or Logistics
* A strong background working in high volume Administration/Operations roles, Ideally with in the IT channel.
* Proficient in Microsoft office (Word, Excel & Outlook) and have an excellent analytical and numerical skills with a good eye for detail.
* Ability to communicate effectively with both internal & external clients
* To work well under pressure within a team environment and the ability to be able to prioritise with good time management
* Willingness to take on colleagues' tasks when the need arises, and to provide cover during periods of absence or peak periods.
* A flexible approach to working hours
WHO ARE EXCLUSIVE NETWORKS?
|
Why work for us
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.
We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.
Desired Skills And Experience
Sales Administration Logistics Administration Quoting Sales Order Process Sales orders