OverviewThe role will report to the Operations Supervisor and will be primarily accountable for carrying out a range of administrative and operational activities that contribute to the effective running of the branch.
He/she will be the first point of contact for members and will ensure that members' needs are met in line with policies and procedures
QualificationsQFA certification or a commitment to pursue sameStrong focus on teamwork and collaboration to achieve resultsExperience of providing high quality service to customers / membersAbility to maintain a positive, professional and empathetic tone in all dealings with members of the publicFlexibility and enthusiasm around the overall service provisionStrong interpersonal skills with an understanding of the importance of working as part of a teamAbility to provide consistently superior service to both staff and membersAn understanding of automated services/technologyExperience in the lending area would be an advantage but is not essential and relevant training will be providedResponsibilitiesPlay a key role in ensuring that my client is the leading financial provider in the local communityMember relationship management - engaging the member and adding valueGreet members courteously and professionally deal with any queries and requirementsMake recommendations and provide solutions to members' requirementsProcess a range of transactions at the counter, including foreign exchangeRun reports at the agreed frequency and perform reconciliations as requiredBalance till/foreign exchange till on a daily basis in line with policyEnsure compliance with all regulations and legislation requirements in all member interactions.Work within all policies and procedures
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