Customer Service Executive – Fluent French + Spanish or French + Portuguese Location: Dublin (Hybrid – Park West) | Working hours: Monday to Friday, 14:*****:00 We're looking for a Customer Service Executive fluent in French and either Spanish or Portuguese, with strong English skills, to join a global, technology-led organisation based in Dublin.
This is a hybrid role, with three days per week onsite at our Park West office.
You'll work Monday to Friday, five consecutive days, on a late shift from 14:30 to 23:00 — ideal for candidates who prefer afternoon/evening hours.
You'll be the trusted point of contact for customers, supporting a wide range of queries — from straightforward requests like password resets to more complex operational issues.
Your goal will be to deliver a high-quality, human customer experience via phone and email.
This is not a traditional call-centre environment .
There's no IVR and no volume-driven culture .
Instead, the focus is on ownership, problem-solving, and getting things right for the customer, rather than rushing through cases.
You'll join a highly diverse, international team in an inclusive and collaborative culture that values quality, continuous improvement, and long-term career development.
What You'll Be Doing Act as the first point of contact for customers, ensuring a consistently positive experience Own customer issues end-to-end, resolving queries thoroughly and documenting solutions clearly Identify recurring issues and contribute ideas to improve processes and customer outcomes Collaborate closely with internal teams to ensure efficient and effective resolution What We're Looking For Full fluency (C2) in French and either Spanish or Portuguese, plus strong English (C1) A genuine customer-first mindset with a strong sense of urgency and ownership Excellent communication skills and the ability to build relationships across cultures A positive, reliable and proactive attitude, with an interest in long-term career growth Confidence using technology systems to manage customer records and workflows What's On Offer 25 days annual leave, increasing with length of service Private health care