Operations Assistant Manager-Grade C1 at TP
Responsibilities
* Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development)
* Manage day‑to‑day operations in accordance with requirements and SLAs set out in this SOW; promptly identify and resolve service delivery issues, including implementing preventive measures; manage transitions during set‑up or expansion phases.
* Establish vendor infrastructure necessary to perform services, including technology, financial, human resources, security, facilities and communication resources; install all service‑delivery processes and reporting mechanisms.
* Provide exceptional people management, mentorship and career development to members of the vendor’s team, including managers and agents; achieve low attrition and high employee engagement.
* Drive operations teams to deliver continuous improvement and productivity/quality gains.
* Flag and elevate business risks promptly to the client.
Recommended Qualifications
* Dynamic leader with experience managing large, diverse teams across multiple sites in a fast‑paced environment, able to handle rapid change and ambiguity.
* Strategic thinker with strong analytical and problem‑solving skills.
* 8+ years of experience in operations, preferably in technology industry.
* 5+ years of people‑management experience, including managing leaders; strong desire to develop team members.
* Empathy for the client community and passion to create an exceptional experience and provide outstanding support.
* Excited to be part of a global operations team, design effective business operations, tackle complex problems, and develop individual team members.
* Adaptable and energized by a fast‑paced environment.
* Bachelor’s degree or equivalent.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing; Outsourcing and Offshoring Consulting
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