Desired skills:SaaS, Customer Support, Application Support, Banking, Fintech, People LeadershipHybridReperio has partnered with a company that's seeking an experienced Head of Customer Operations to lead and elevate their customer and application support for mission-critical financial software solutions. You'll drive exceptional customer satisfaction by managing a high-performing application support team, proactively resolving complex issues, and building strong B2B client relationships.Responsibilities:Oversee SaaS & on-prem support operations for financial softwareLead, mentor, and grow a skilled application support teamBuild and maintain strategic relationships with key customersDrive process improvements to enhance service quality and efficiencyCollaborate with product, development, and account teams to exceed customer needsManage escalations with urgency and professionalismRequirements:10+ years in Customer Support including 5+ years leading Customer/Application Support teams.Strong background in SaaS operations & application support (financial software a plus).Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting.Excellent communication, leadership, and customer relationship skills.Join them and shape a customer-first culture that keeps their clients thriving. Apply now to make a real impact in the world of SaaS financial solutions.Reperio Human Capital acts as an Employment Agency and an Employment Business.Michael Finch is recruiting for this role.Why not send us your CV to be kept up to date with the latest jobs or to have an initial discussion with one of our Consultants.Sign up to our newsletter to receive information about the latest jobs we have on offer.
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