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Job Description
23.25hrs p/w; Wed 10:45 - 19:15; Thu 09:30 - 18:00; Sat 11:15 - 19:45
About The Role
As a Team Leader at Victoria’s Secret you’ll work alongside a friendly and supportive team who are all connected through their passion for delivering the very best customer experience.
No two days are ever the same, which is part of the fun, however we can give you an idea of what’s in store for you…
* Customer Experience - through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till
* Brand Bra Experience - providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit their needs best
* Visual Merchandising - with the training provided you’ll be owning the merchandising and presentation of our products, helping customers find the products they need, and the things they didn’t even know they needed
* Lead by example - you’ll lead by example, energising the team and making sure the team has everything they need for their shift to run like clockwork. You’ll ensure the team maintains our high brand standards and that our customers receive a personalised experience every time they visit
* Store targets - you’ll support the management team to achieve key KPIs across the store, focusing on sales growth and profitability
* Store Standards - maintaining store standards front and back, including managing deliveries, stock replenishment, loss prevention and health & safety procedures
* Store Operations - you’ll carry out opening and closing activities, including key holder duties in line with company processes and procedures
* Executing the new products - you’ll support with new product launches, floor set moves and audits across the store, ensuring you and all team members are trained to complete all tasks required
About You
* Passion for retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer
* Love the customer - You have a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the learning programmes
* Relationships that count - You are keen to be part of the business and want to develop valued relationships with your team and our customers
* Collaborate with purpose - You engage with purpose, collaborating with and developing your designated team to have a shared enthusiasm for the brand
* Team Player - You are flexible, supportive and contribute to a positive working environment
* Fast is fun - You thrive in a busy environment and enjoy multitasking, problem solving and collaborating with others to get things done
About Us
We are the specialist retailer of fashion-inspired signature lingerie, sleepwear, athleisure and swim, as well as award-winning prestige fragrances and body care. Our associates are the core of our business and by bringing our brand values to life they create lifelong relationships with our customers and inspire a happy, healthy and inclusive workplace where we value diversity.
We encourage applicants from all backgrounds. If you do not meet every desired criteria but have the skills and experience to thrive and can demonstrate alignment with our values, we encourage you to apply. If you need workplace adjustments, contact UKHR@victoriassecret.co.uk (please include 'Workplace Adjustments' in the subject line).
About The Team
* 25% off a large selection of Victoria's Secret, Next, Gap in store
* Amazing deals and exclusive offers from over 3,500 retailers via Reward Gateway
* Incentives and competitions with prizes year-round
* Access to free financial, health and wellbeing services including 24/7 digital GP
* Learning and development opportunities with on-the-job training
* Core benefits such as pension contributions and life assurance
Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, please email UKHR@victoriassecret.co.uk.
Seniority level: Mid-Senior level
Employment type: Part-time
Job function: Information Technology
Industries: Retail
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