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Team leader - customer experience

Cavan
beBeeLeadership
Team leader
Posted: 14 October
Offer description

Job Opportunity

We are seeking a skilled leader to support and guide our team in delivering exceptional customer experiences.


About the Role

This is an exciting opportunity to join our team as a Line Manager, where you will be responsible for leading a department and a team of people to deliver outstanding results. You will work closely with your team members to create an inspiring and welcoming environment for customers and colleagues alike.


Main Responsibilities

* Schedule Management: Ensure that your team is fully trained and validated in their roles, and that they have the necessary skills to manage their schedules effectively.
* Customer Focus: Create an environment of two-way communication, inspiring a culture of trust and open dialogue with customers and colleagues.
* Team Development: Coaching and managing colleagues to enable them to deliver their daily priorities and be in the right place at the right time to meet customer needs.
* Inventory Control: Manage stock control activities, warehouse layout, and processes to ensure all colleagues can complete their routines right first time.
* Problem-Solving: Root cause any incorrect prices, overcharges, refunds, and label routines to ensure customers are charged the correct price at all times.


Requirements

To be successful in this role, you will need:

* Strong leadership and management skills.
* Ability to inspire and motivate a team.
* Excellent communication and interpersonal skills.
* Able to work independently and as part of a team.


Benefits

We offer a competitive salary and benefits package, including:

* Opportunities for career development and progression.
* A supportive and collaborative working environment.
* Recognition and rewards for excellent performance.


What We Offer

We pride ourselves on being a dynamic and values-led business, committed to supporting our colleagues in serving Ireland's shoppers a little better every day. Join us and become part of a talented team dedicated to making a real difference in the lives of our customers and colleagues.

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