Job Title: Custody Client Service Specialist
About Us: Northern Trust is a globally recognized financial institution that has been in continuous operation since 1889.
We are proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.
With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
* The department has a high level of interaction with internal teams to source information which enables the team to provide Prompt Quality Responses for all client queries.
This is an excellent opportunity for an experienced individual to join a team who are committed to providing exceptional client service to our network of clients.
Key Responsibilities:
* Responsible for service and delivery to one or multiple clients
* Ownership of Custody Relationship for assigned clients
* Point of consultation for clients. Initiates frequent, proactive communication.
* Leads / Conducts Service reviews.
* Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties.
* Track service & delivery results against project plans and SLD (Service Level Delivery)
* Provide appropriate escalation of service & delivery and other relevant issues / opportunities to Relationship Managers / Client Service Managers / Internal Stakeholders.
* Assist team at all opportunities with the goal of delivering proactive, unparalleled service to clients.
Requirements:
Several years' experience within Fund Services (preferably Custody)
Comprehensive knowledge of the securities industry, its products and instruments.
Excellent interpersonal skills including ability to persuade and influence change / best practice.
What We Offer:
A flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve
Join a workplace with a greater purpose.