Core Responsibilities
Establish standards and practices for maintaining the ServiceNow Financial Workflows solution lead and functionality, within the overall platform model.
Support design and implementation of multiple financial workflow product standards to achieve desired FSS (financial support services) business outcomes.
Provide technical evaluation of Intake demands against ServiceNow module features, platform capabilities, and best practices.
Offer guidance on prototyping and accelerating time from design to deployment.
Partner with enterprise leaders and other internal stakeholders to provide required diagrams and accommodations to align with McKesson Technology standards, frameworks and policies.
Define and advise on the technical strategy for financial workflow related products.
Support remediation of configurations not aligned to ServiceNow best practices.
Oversee delivery focused on product core features, integrations, and upstream-downstream data flows.
Partner with Financial Services & Support business customers to design and deliver platforms that improve our customers overall workflow efficiencies to enable operational excellence.
Provide input to platform roadmap for features and capabilities to maximize platform value and build a sustainable platform.
Required / Basic Skills
8+ years of experience in a variety of ServiceNow solution design and architecture and/or technical Lead roles (such as hands-on service delivery, operations management, consulting, etc.) with increasing levels of responsibility.
Understanding and experience implementing and supporting Financial Workflows product family of modules in ServiceNow.
This includes SPO Workspace, SPO Integrations, Case Management, SLO (supplier lifecycle operations), Employee Center, CSM (customer service management) APO (accounts payable operations), SLM (service level management), SPO Customer Portal, Supplier External Portal and expert level experience with designing enterprise end to end workflows for finance support teams.
Strong understanding of the ServiceNow Platform and commonly implemented module capabilities.
These include email to case management, Agent Workspaces, Knowledge Management, SLA Creation, Workflow Development, Virtual Agent, Platform Analytics, and AI NowAssist.
Strong hands-on experience with integrating ServiceNow with key Finance systems including SAP PRD/EP1, SAP Concur, Ariba, Blackline, Vistex and Data Bricks Data Products.
Strong technical foundation with hands on experience in the Now Platform, either as a senior administrator or a senior developer.
Knowledge and experience in technical artifact creation.
This includes database design schemas, database modeling, and technical solution design diagrams.
Requirements gathering, workshop facilitation and consultative engagement experience.
Additional Skills
Excellent written and verbal communication.
Comfortable presenting to executive level leaders and key business stakeholders across multiple different business units.
Strong collaboration, facilitation, and negotiation skills to successfully partner with a diverse group of stakeholders.
Experience designing systems to optimize business operations.
Proficiency in ServiceNow platform development and scripting (e.g., Flow Designer, Script Includes, Business Rules, UI Actions, App Engine applications).
Experience with ServiceNow integrations (e.g., REST/SOAP APIs, Integration Hub, MID Server).
Financial support workflows and operational support acumen.
Relevant professional certification (e.g., ITIL credentials, ServiceNow certifications required).
Benefits
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people.
That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being.
Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.
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