Join Intact Insurance and make a difference every day.
Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.
With offices in
Belfast, Galway, and Dublin
, we've embraced
hybrid work
, empowering our people to
work flexibly
and deliver great service to our customers every day.
We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.
And, if you bring your best, then we promise to give you, our best.
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact Insurance's commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Customer Assurance Executive
We are currently looking to hire a full time Customer Assurance Executive as part of our cross functional Intact Insurance and Customer Assurance Team.
As the Customer Assurance Executive, they will be responsible for investigating and responding to customer complaints in line with the highest customer service standards. We take pride in our ability to offer our employees opportunities across all teams within the business.
Here in Intact Insurance and we pride ourselves on being an innovative leader in the insurance industry when it comes to what we provide and how we provide it. Intact Insurance and are committed to exceptional standards of customer care and professionalism. We invest in our staff and have high expectations.
Key Responsibilities:
* Investigate and respond to customer complaints in line with the highest customer service standards and with strict adherence to regulatory requirements.
* Provide constructive feedback to relevant departments.
* Record and update complaints and customer records as appropriate.
* Recommend and assist with implementing changes to improve customer satisfaction.
* Liaise directly with other departments to discuss how processes, products and systems can be improved to benefit the customer and the business.
* Assist with training and coaching for complaint identification and complaint resolution.
* Performing other duties that may be required.
Requirements:
* Demonstrated high levels of customer empathy and practical problem solving.
* Strong attention to detail, customer service and telephone skills.
* An ability to prioritise your workload.
* Work independently as well as part of a team.
* Excellent organisation and written skills.
* A CIP qualification is preferable, but APA is essential.
Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally