Customer Operations Order Management Team LeaderLocation: Hybrid, DublinWe are looking for an experienced individual to play a key role in our financial operations team as Team Leader. We look after Bentley's 'order-to-cash' processing, contract setup, invoice adjustments and sales support for our Enterprise accounts. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing solutions and passionate about ensuring a positive customer experience. The role requires the candidate to be detail oriented with excellent communication, active listening, and time management skills.Your Day to Day:Effectively able to handle and manage team.Monitor key performance indicators (KPIs) related to order processing efficiency, accuracy, and customer satisfaction.Conduct regular 1:1 reviews with team members, providing constructive feedback and identifying areas for improvement.Foster a positive and collaborative team culture that encourages communication, knowledge sharing, and a commitment to excellence.Coordinate workflow activities within the team ensuring all processes are documented and can be seamlessly executed.Effectively manage numerous requests concurrently and on deadline; includes managing expectations and escalating delays to your management team in a timely manner.Build and utilize tracking and status reports with a sharp focus on details to identify bottlenecks in the quote to invoice cycle and proactively work on solutions to overcome these.Proactively identify opportunities to improve the order process, resolve inconsistencies and give insightful feedback to cross functional stakeholders in an effort to improve efficiency in the order cycle.Identify training needs within the team and communicate any process changes which will impact the team.Drive compliance with company policies, business rules and revenue recognition principles.What you bring to the team:3 years+ of related work experience in Quote to Cash, Order Management, Sales Operations or Contract Administration.Team Management Experience.University degree or relevant work experience Full professional proficiency in English language.Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions.Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met.Skilled at building strong working relationships with team members in varying departments and/or levels of managementAbility to manage multiple projects simultaneously while meeting deadlines.What We Offer:A great Team and culture – please see our Recruitment Video.An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.Competitive Salary and benefits.The opportunity to work within a global and diversely international team.A supportive and collaborative environment.Colleague Recognition Awards.About Bentley Systems:Equal Opportunity Employer:Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.