Start: ASAP Must have right to work in the Ireland. Benefits: Pension, Free Car Parking, EAP, Group Life Assurance, Staff Events, 21 days holiday Hours: 8.45am - 5.00pm Mon-Fri inclusive with a 1/2-hour lunch break.
JOB SUMMARY & SCOPE:
To be an integral part of the Operations team and provide a reliable, accurate and responsive service to the business in all aspects of Operations, device software staging, admin of day-to-day activities, device trouble shooting ,device repair and associated responsibilities. To work as part of a team on the day-to-day completion of Operational tasks and activities and ensure a 'customer first' philosophy and ensure high levels of service to customers and partners (internal & external.
KEY ACCOUNTABILITIES:
* Stage a large variety of customer owned devices with the required software and as set out in the staging instruction documentation.
* Maintain accurate information on outgoing devices utilising the Repair Tracking System (RTS)
* Meet quality and productivity standards whilst operating against specific Service Level Agreements (SLA) and Key Performance Indicators (KPI)
* Perform quality checks on staged devices to ensure all steps have been completed successfully before dispatch to the customer.
* Highlight any device staging challenges to the operations administration team to ensure any required escalations are managed to resolution.
* Demonstrate a high level of attention to detail when staging devices to ensure the work is accurate and complete.
* Work cooperatively and foster teamwork by helping co-workers with essential functions.
* Assist and support other operational staff and processes as and when necessary.
* Demonstrate a high level of attention to detail when checking incoming goods, scanning, and inputting data, ensuring all actions required are completed.
* Carry out any other duties as requested by your direct Management team.
ABOUT YOU:
We're looking for someone who ideally has the following:
* Experience in data configuration and/or data capture an advantage.
* Ability to communicate information courteously and promptly and to demonstrate a professional demeanour.
* Possess a technical aptitude, manual dexterity, willingness, and ability to learn new software and hardware configuration and techniques.
* Ability to organise and complete tasks to demanding deadlines.
* Demonstrate accuracy and attention to detail.
* Ability to embrace change.
* Flexible and able to readily accept appropriate responsibility.
Want to know more?
Hit 'apply now' or feel free to email hr- with any questions or further details about your application.
About Peak Technologies:
Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.