Shamrock Lodge Hotel is recruiting for an experienced Receptionist to join the Front Office team on a part-time basis.A minimum of 2 years' experience working as a Receptionist in a similar environment is required. Fluent English is required for this role.As part of the Reception team, you will welcome guests as they arrive at the hotel in a warm and friendly manner. The position involves assisting guests hotel, check in / check out, processing payments, answering phones, dealing with guest queries and offering assistance to a guest to ensure they receive excellent service.The main duties will include:To assist with the smooth running of the Front Office DepartmentWork as part of a great teamTo welcome guests in a warm and friendly mannerTo check in and out guests efficiently and quicklyTo ensure that the guest has an excellent customer service experienceAnswer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests.To take reservations correctly, noting any special requestsTo undertake general office duties including correspondence, emails, filing, menu presentation and management of 3rd party reservationsTo promote and sell the hotel facilities at all timesTo keep up to date with room prices and special offers to provide accurate information to guestsTo ensure billing is correctly done and to the agreed standardsTo deal with any guest complaints, queries and suggestions quickly and efficiently and refer to senior management as requiredTo handle all departmental floats maintaining high levels of securityTo adhere to all company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc.,To undertake all training as requiredEffective communication with other employees to ensure the day to day business runs smoothlyprofessional appearance and positive attitudeEducation, Skills and Experience:3rd level qualification in related discipline is desirable but not essentialExcellent customer relations experience, preferably in a hospitality environmentStrong working knowledge of relevant computer software including MS Office and booking and payment systemsExcellent communication skills, both written and verbal - fluency in English is essentialExcellent IT/Admin & numerical skillsYou will enjoy:Competitive pay ratesUniform providedTraining and development opportunitiesBeing part of a great teammeals when on dutyParkingSports and social eventsTraining and development opportunitiesFlexible working hoursPlease apply via this link or drop your CV into the hotel for the attention of Nicola Nestor.Job Type: Part-timeExpected hours: 15 – 20 per weekBenefits:Bike to work schemeCompany eventsFood allowanceOn-site parkingExperience:Reception: 2 years (preferred)MS Office: 1 year (preferred)Work Location: In person