Business Performance Improvement Specialist
We are seeking a highly skilled Business Performance Improvement Specialist to lead process deployments and operational updates.
* Ensure seamless execution of new processes by external service provider teams
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This role sits at the intersection of operations, quality, and governance ensuring high-quality efficient fully compliant services while driving performance improvement operational excellence monitoring action plans resulting from quality audits measure operating impact analyze performance gaps define corrective action plans lead quality governance meetings escalate customer dissatisfaction cases when necessary maintain on-site presence drive engagement discipline contribute workload forecasting capacity planning participate contractual financial follow-up bonus penalty mechanisms optimize workflows tools templates propose structural improvements enhance efficiency reliability service quality technical skills required At least 5 years experience managing outsourced environments BPOs or service centers proven track record implementing training providers manage external teams coordinated trained update oversight best practices strongly driven mindset ability influence stakeholders without direct hierarchical authority results orientation problem-solving complement work environment nurturing projects collaboration hands-on learning opportunities make tangible impact inclusion equal opportunity belief talent matter energy labels all backgrounds welcome discover more