Reports to: Group F&B Manager / Deputy General Manager / General Manager
Job Summary
The Bar & Restaurant Manager at The Metropole Hotel will enjoy a varied and very active role in providing our guests with memorable and unique experiences. Responsible for the MET, Tea Rooms, Hotel Lobby, Riverview Restaurant & Private Dining, this role requires good organisational skills and an eye for detail. The Metropole Hotel has a long-established reputation of excellence in quality and service. If you have a passion for food and beverage, we have the perfect opportunity for you. Managing an established team, you will be responsible for the success of the various bar & restaurant outlets, and bring service to the next level through carefully managing people, standards and consistency. A positive attitude, and genuine interest in developing yourself and others is essential.
MAIN DUTIES AND RESPONSIBILITIES
Engage & Communication
Conduct briefing at beginning of each shift with team, engaging team with upselling, rewards, information and targets.
Train, lead, motivate, coach, and discipline team members to ensure that established cultural and core standards (order of service & mystery shopper etc) are met.
Communicate with team members one-to-one and as a wider team, and managers to ensure operational needs are met.
Conduct and record scheduled training assessments and "one-to-ones" with team members as required.
Attend operational meetings as required to ensure effective coordination and cooperation between departments.
Delegate duties and upskill team to avoid skill gaps.
Nurture future leaders and create a leadership pipeline for high performing team members.
Foster a positive work culture with team, creating a 'Great Place to Work' for all, looking for new ways to motivate and engage the team; meetings, thanking, incentivise selling, staff trips to suppliers etc.
Engage through and promote engagement with Workvivo and any other agreed medium.
Floor presence
To be visible in the operation, lead from the front & be the face of the place for guests and staff alike.
Nurture relationships with regular guests as well as cultivate relationships with new guests, to ultimately increase loyalty.
Assume responsibility for service standards, working on continuous improvement, motivation and supervision of the smaller details, to ensure a consistent and memorable experience for our guests.
Develop superior knowledge of all products & services available to our in-house guests and external customers.
Observe physical condition of facilities and equipment in the outlets and make recommendations for corrections and improvements as needed.
Work harmoniously and professionally with co‑workers, supervisors and managers.
Ensure business needs are met with adequate staffing / recruitment, to allow for smooth service as well as time to conduct meetings, training and administration.
Ensure that all elements of guest awareness and care are met, and provide personalising service practices, are carried out at all times (including full compliance with Trigon Hotel Group standards).
Ensure all staff are smartly dressed (Grooming standards) and correctly attired in accordance with company standards before commencing duty.
Business management
Control labour expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit.
Ensure that business levels are met with adequate staffing and future planning is in place for upcoming business.
Ensure sufficient stock of cutlery, crockery etc. for efficient service of drink and food.
Ensure all cash/credit payments are correctly checked before acceptance, and that tight control and security of payments is kept.
Ensure a good working relationship with suppliers and colleagues in other departments.
Assist with the preparation or changing of weekly rosters if required in line with business requirements.
React to complaints effectively and positively whilst ensuring necessary action is taken to prevent reoccurrence. All complaints, comments and compliments to be communicated and resolved immediately.
Develop and maintain departmental standards, with special regards to the Trigon Hotel Group standards.
KPI & performance indicators for the role
Customer satisfaction scores and commentary.
Adhere to pre-set budgets laid out in departmental P&L accounts (payroll, revenue, costs, profit etc).
Level of staff engagement, training, absenteeism and retention within the team.
Presentation of longer term plan at bi-annual OTP day.
Succession pipeline and leadership growth for wider business.
Benefits
Competitive rate of pay.
Relocation Assistance.
Access to our Company Pension Scheme.
Death in Service Benefit.
Employee referral bonus.
Friends & Family discounts across our restaurants.
Special rates in our hotel accommodation.
Paid internal and external training days.
Access to Trained Mental Health First Aiders.
Team Member Social & Wellbeing Events.
Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month.
Meals on Duty.
Assistance with Leap Cards.
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