Hotel Duty Manager Job Opportunity
The Noel Group is proud to partner with a prestigious client in the hospitality industry to recruit a Duty Manager for their well-established property in Waterford. This is an excellent opportunity for an experienced hospitality professional to take on a leadership role in a thriving hotel environment, ensuring the smooth day-to-day operations across all departments and delivering exceptional guest experiences.
The ideal candidate will have previous supervisory or duty management experience in a hotel or similar hospitality environment, as well as strong leadership, communication, and organisational skills. They must be able to remain calm under pressure and handle guest concerns with professionalism.
Responsibilities:
1. Assisting departments with the reservations management system to ensure smooth running and maximisation of available space.
2. Supervising daily food and beverage operations.
3. Assisting with creating and enforcing department policies, targets, and KPIs.
4. Supporting the hiring, training, and management of staff.
5. Assisting with the control of costs, including food cost, labour cost, and overheads.
6. Maintaining strong rapport with guests, ensuring their needs are met to the highest standard.
7. Acting as the point of contact for guest queries and complaints.
8. Leading daily morning meetings while on duty.
Requirements:
* Previous supervisory or duty management experience in a hotel or similar hospitality environment.
* Strong leadership, communication, and organisational skills.
* Ability to remain calm under pressure and handle guest concerns with professionalism.
* Flexible to work shifts, including evenings and weekends.
* Must be currently living in Ireland with the right to work in ROI.
Benefits:
* Opportunities for career progression within a luxury hotel group.
* Access to professional development and training programs.
* A dynamic, supportive, and professional working environment.