Job Title: Patient Care & Engagement Coordinator
Reports To: Clinic Management Team
Location: Limerick City
About the Role
We are seeking a highly motivated and organised individual to join our dental group as a Patient Care & Engagement Coordinator. This role is key to ensuring that every enquiry — whether by phone, email, social media, or WhatsApp — is handled professionally, promptly, and with a strong emphasis on health, wellness, and patient care.
Your goal is to convert enquiries into booked appointments, build long-term relationships with patients, and ensure they remain engaged with our clinic for their ongoing dental and overall health needs.
Key Responsibilities
* Lead Management & Conversion
* Respond promptly to all incoming patient enquiries across phone, email, social media, and messaging platforms.
* Convert leads into appointments through clear communication, empathy, and professionalism.
* Track, manage, and organise leads systematically so no patient enquiry is missed or dropped.
* Patient Engagement
* Communicate the importance of oral health as part of general health and mental well-being.
* Follow up with patients post-appointment to encourage re-attendance and routine care (6–12 month recalls).
* Help foster loyalty by encouraging patients to see themselves as part of our clinic community.
* Performance & Feedback
* Monitor conversion rates and analyse why leads may not convert.
* Adapt approach based on patient feedback and guidance from management.
* Meet agreed targets for appointment bookings and re-attendance.
* Innovation & Communication
* Think creatively about ways to connect with patients through multiple communication channels.
* Suggest and test new strategies for improving patient booking and retention.
Key Skills & Attributes
* Excellent phone manner and written communication skills.
* Strong organisational and follow-up skills; highly reliable with attention to detail.
* Passion for health, wellness, and patient care.
* Empathy and the ability to build rapport with patients from first contact.
* Results-oriented with a proactive attitude toward meeting targets.
* Adaptable and open to feedback; willing to refine approach for best results.
* Comfortable using CRM systems, booking software, and communication tools (email, WhatsApp, social media).
Qualifications & Experience
* Previous experience in a healthcare, dental, or wellness setting is desirable but not essential.
* Sales, customer service, or lead conversion experience an advantage.
* Training will be provided in our systems and approach.
What We Offer
* Competitive salary with performance-based incentives.
* Training and support in both patient care and lead conversion strategies.
* Opportunity to play a central role in growing a progressive, health-focused dental group.
* A positive, supportive team environment where patient well-being comes first.
Job Type: Full-time
Pay: €15.00-€25.00 per hour
Expected hours: 35 – 40 per week
Application question(s):
* Do you have expereince in dental or health sector?
* Please write a few lines about your experience managing calls in a healthcare or similar business, including booking appointments and following up with patients
* How would your friends and family describe your personality? Please write a few lines.
* What personal traits do you have that you believe would help you succeed in this role, even if you don't have direct experience in the healthcare sector?
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person