Depot & Sortation Operations Oversee daily parcel sortation, scanning, and dispatch operations.
Ensure all inbound and outbound shipments are processed accurately and on time.
Manage early morning sort and late cut-off dispatch deadlines.
Maintain smooth flow of parcels through the depot to avoid bottlenecks.
Last-Mile Delivery Management Plan and optimize delivery routes to maximize efficiency and meet service targets.
Manage a team of employed and/or subcontracted drivers.
Ensure successful first-time delivery rates and minimize failed deliveries.
Monitor real-time delivery performance and resolve issues proactively.
Driver & Workforce Management Recruit, train, and manage drivers and warehouse staff.
Oversee driver compliance (licensing, working time directives, vehicle checks).
Conduct performance reviews and address underperformance.
Manage shift rotas aligned to peak volumes (e.g., seasonal spikes).
Customer Service & SLA Management Ensure all deliveries meet agreed service level agreements (SLAs).
Handle escalations relating to delays, lost parcels, or service failures.
Work closely with customer service teams and key clients.
Health, Safety & Compliance Enforce strict adherence to health & safety policies in depot and on the road.
Ensure compliance with transport regulations and courier industry standards.
Conduct regular safety briefings and audits.
Technology & Systems Use courier tracking systems and scanning technology to monitor parcel movement.
Ensure accurate data capture for tracking and reporting.
Leverage reporting tools to identify performance trends and issues.
Financial & Cost Control Manage depot operating costs including labor, fleet, and subcontractor expenses.
Control overtime and optimize resource allocation.
Identify cost efficiencies without compromising service quality.
Peak Planning & Continuous Improvement Prepare for peak periods (Christmas) Implement contingency plans for high-volume days or disruptions.
Drive continuous improvement in depot productivity and delivery performance.
Skills: Attention to detail, Time management, Customer Ser Benefits: Gym contribution Free Parking, health insurance post confirmation, learning allowance