Customer Service Representative – Late Evening Shift (5pm to 1am), Galway
Client:
Cpl
Location:
Galway, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
7450175978b5
Job Views:
3
Posted:
24.06.2025
Expiry Date:
08.08.2025
Job Description:
Customer Service Representative – Late Evening Shift (5pm to 1am)
Our client, a Galway-based healthcare business, seeks to hire a customer service representative. This is a permanent, on-site role reporting to the customer service manager.
This is a night shift position working Monday to Friday, from 5pm to 1am. A driver’s license is needed due to late hours, as public transport is unavailable. The role is based at Briarhill in Galway City.
Responsibilities:
* Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.
* Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
* Handle product complaints, ensuring prompt resolution in line with company policies while maintaining customer satisfaction.
* Provide clear guidance on company policies, promotions, and compensation plans.
* Maintain up-to-date knowledge of company products, business models, and compliance guidelines.
* Process refunds, exchanges, and adjustments according to company policies.
* Accurately document customer interactions and escalate complex issues to the appropriate department.
* Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.
* Represent the company professionally, courteously, and knowledgeably.
* Collaborate with other departments to ensure a seamless customer experience.
* Follow company procedures and industry regulations to maintain compliance.
* Complete all required training and follow established policies and procedures.
* Perform other duties as assigned.
Qualifications and Experience:
* Native speaker of one or more languages.
* Fluency in spoken and written English.
* Previous experience in Customer Service, preferably in network marketing or direct sales.
* Strong communication skills.
* Excellent problem-solving skills and attention to detail.
* Ability to work independently and as part of a team.
* Excellent telephone and customer service skills.
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