Front of house Administrator
Location: Cork City Suburbs (Across two Locations)
12 monh fixed term contract
Salary: €30,000 per annum
Working Hours: Monday - Thursday: 9:00 AM - 5:30 PM | Friday: 9:00 AM - 4:00 PM (Hours vary during summer months; flexibility required for evening & weekend shifts)
Are you a highly organized and customer-focused individual with a strong administration background? We are seeking a motivated Front of house Administrator to join our dynamic team in Cork. This role is based across two locations in Cork city suburbs, so reliable transportation is essential.
Responsibilities
* Assist in managing onsite facilities to ensure they are functional and well-maintained.
* Assist in academic, sales & marketing activities from an administration capacity
* Act as the first point of contact for visitors
* Handle emails and inquiries with a proactive and positive customer service attitude.
* Manage resident arrivals and departures, including signing licenses, issuing keys/fobs, and producing photo IDs.
* Address issues or complaints promptly, escalating to the Operations Manager when necessary.
* Answering emails on a daily basis and to have a good customer service attitude when approached.
* Updating files & systems with the relevant information i.e. issuing =warnings/ notices, invoices, refunds
* General Administration procedures - including photocopying, filing, post, etc.
* Ensuring the reception area is kept clean & tidy and well aired daily, with all necessary stationery & materials in stock and in working order.
* Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
* Provide housekeeping support on an ad hoc basis
Qualifications
* A solid background in administration or customer service.
* Strong organizational skills and attention to detail.
* Excellent communication and interpersonal abilities.
* A proactive, problem-solving attitude and a willingness to take initiative.
* Flexibility to adjust to varying hours during summer months and to cover evening or weekend shifts when necessary.
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