Overview
POSITION SUMMARY: In this position you will:
a. Advise customers on health and beauty (grooming) requirements
b. Accurately and competently operate the POS system including the processing of sales transactions and general store operations/merchandising
c. Ensure the pharmacy (and pharmacy merchandise) is kept in a clean, tidy and safe manner.
d. Perform your allocated tasks under the close supervision of the Retail Manager/Pharmacist in Charge.
Key duties & responsibilities
Your typical duties and tasks will be to:
* Provide a professional and confidential service to customers and patients during the process of selling OTC medicines in accordance with all legislative, contractual, professional and ethical obligations.
* Work closely with the dispensary team to ensure that medicines are sold safely and to the standards set out in legislation.
* Collect and hand out prescriptions to patients in a safe and professional manner.
* Provide expert advice to patients regarding the safe and appropriate use of all medicines.
* Provide quality customer service – Scripts In/Out, Dispensary and on the shop floor, by ensuring customers receive prompt and quality information.
* Manage the dispensary & pharmacy stock including general merchandising, administrative duties, ordering stock and pricing.
* Sell and advise customers on a range of over the counter (OTC) medicines, complementary medicines and other health and beauty products.
* Anticipate customers’ needs when recommending and/or advising on additional products that complement the products and services requested by the customer.
* Communicate effectively with a diverse range of people, including patients and pharmacy staff.
* Greet all customers in store in a friendly and welcoming manner.
* Attend to telephone enquiries in accordance with company procedures.
* Create and maintain effective relationships with patients, customers and pharmacy staff.
* Report discrepancies and problems and escalate customer complaints to your supervisor or manager.
* Present and conduct yourself in a professional manner at all times, in line with our Code of Conduct.
* Always keep customer and employee information private and strictly confidential.
* Be responsible for the quality of your own work.
* As and when required, assist other team members with tasks.
* Attend staff meetings and in store training as and when required.
* Report security risks and thefts to management and/or security guards when applicable.
* Take all reasonable care for your own and others safety and wellbeing while at work.
* Make sure you know and comply with all safety instructions and operating procedures.
* Follow all reasonable instructions provided by your Supervisor and/or manager.
* Perform any other reasonable duties as requested by your Supervisor and/or manager.
#J-18808-Ljbffr