We know the technology intimately and eagerly keep abreast with where it is moving.
It is through this passion that we support our customers in their innovative ventures.
Members of the AWS Cloud Premium Support team are at the forefront of Cloud technologies, interacting with the full breadth of AWS services.
We are surrounded by people that are wickedly smart, fanatical about cloud computing, and believe that world-class support is critical to customer success.
AWS Engineers provide advanced monitoring and troubleshooting solutions to our customers along with replicating and reproducing issues in order to provide high standard resolutions for complex situations.
Our Engineers are the point of contact to our customers during critical events, being our clients' Consultants.
We have cool customers
Did you know Netflix, The CIA and NASA run on the AWS cloud?
You don't have to be an expert in all of these skills, just some of them, especially because in AWS you will be facing new technologies, which is a plus for those who are passionate about learning new things.
Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologiesApply advanced troubleshooting techniques to provide unique solutions to our customers' individual needsInteract with leading technologists around the worldWork directly with AWS architects to help reproduce and resolve customer issuesLeverage your experience to provide feedback to internal AWS teams on how to improve our servicesDrive customer communication during critical events- Follow-the-sun model with support sites located globally: No after hours on-call or mandated overtime in this role.
- Career development within AWS Support: We promote advancement opportunities including Senior Support Engineer, SME, Operations Manager, Solutions Architect, and Technical Account Manager.
- Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives.
BASIC QUALIFICATIONS
- Bachelor's degree in computer science or equivalent, or experience in technical support
- Experience in network and operating system support
- Experience with virtualization, orchestration and cloud computing (eg.
Hypervisors, VMware, Xen)
- Experience with database administration
- Experience in software development with object-oriented language
- Experience with continuous integration and continuous delivery
- Experience in information security and compliance
PREFERRED QUALIFICATIONS
- Bachelor's degree
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
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