Ookla is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest, Downdetector, RootMetrics, and Ekahau. Ookla’s complementary datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights — helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users.
Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who love solving problems, are motivated by challenges, and enjoy turning clever ideas into exceptional products. When you work for us, you are using Ookla data and insights to advance our mission of better connectivity for all.
This role is responsible for managing Ookla’s open receivables collection process, ensuring timely payments are received from customers by monitoring customer accounts, following up on overdue payments, resolving billing discrepancies, escalating risk in collections, and preparing financial reports to optimize cash flow and mitigate risk of bad debt.
Responsibilities:
* Account monitoring: Tracking customer account balances, identifying overdue payments, and analyzing payment patterns.
* Customer contact and collections: Reaching out to customers with outstanding balances to remind themof payment due dates.
* Payment reconciliation: Matching customer payments to invoices and updating account balances.
* Dispute resolution: Investigating and resolving billing discrepancies or customer complaints regardinginvoices.
* Reporting and analysis: Assisting with ad hoc reports on accounts receivable aging, cash flow trends, andkey performance indicators (KPIs).
* Account Maintenance: Review WHT, VAT, and US sales taxes to ensure invoicing was accurate and resolveany remaining balances off aging due to discrepancies.
* Communication: Correspond with clients and sales team, answer customer emails, and resolve all invoicing questions and concerns as it relates to collections.
* Collaboration: Work with other departments to ensure sales and orders are billed accurately and timelysuch as accounting, sales, and billing specialist.
* Process improvement: Identify opportunities to improve the billing process and suggest efficiencies.
* Accounting Reconciliations: Preparation of monthly balance sheet reconciliations.
* Financial Reconciliations: Reconciling revenue recognition and Sales/VAT tax to monthly invoicing.
Requirements Experience:
* Required: Qualified Accountant (CPA, ACCA or ACA) with 2-3 years of experience in a accounts receivable or similar accounting role with complex invoicing. The invoice presentment process is complex and varies for each customer, a high attention to detail and in depth understanding of billing processes are required for this role.
* Required: Experience with electronic billing (Oracle Fusion).
* Required: Microsoft Excel/Google sheets is required for this role.
* Required: Excellent communication and interpersonal skills to effectively interact with customers.
* Preferred: Degree in Accounting and/or Finance
* Preferred: Experience in US Multinational
* Preferred: Customer relation management system (Salesforce preferred) and accounting ERP system(Oracle Fusion preferred) integration experience
* Preferred: Experience in contract review and understanding as it relates to invoicing, specific to contractterms and tax implications. Experience with International customers preferred.
* Required: Strong communication and teamwork skills
* Required: Good organizational and time-management skills to work both independently and as a team to meet deadlines, especially during month end.
* Must have close attention to detail to ensure accuracy.
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