Retail Store Manager – Jervis, Dublin
Role overview: As a Retail Store Manager at eir, you will be the face of our brand, leading a passionate team that drives customer satisfaction and sales success. You will be responsible for delivering exceptional customer service while managing the day-to-day store operations. Your primary focus will be ensuring that both new and existing customers receive personalized broadband and mobile solutions that suit their needs. You will help maximize revenue and strengthen eir’s position in a competitive retail market. The role offers a competitive salary and additional earnings through our commission structure.
Why this role: This is an opportunity to lead a thriving store and contribute directly to the success of the eir brand.
Responsibilities
* Manage the store’s daily operations and lead a motivated team.
* Set and achieve monthly sales targets to grow the business.
* Deliver exceptional service and provide tailored solutions to customers.
* Foster a high-performance culture, motivating your team to hit goals and exceed customer expectations.
Benefits
* Ongoing professional development and training opportunities.
* A supportive and dynamic work environment where growth is encouraged.
* The chance to make a real impact within one of Ireland's leading telecommunications companies.
* Enhanced earning potential through various staff incentives.
* Staff offer.
* Free eir Wellness Programme & Employee Assistance Programme.
* €500 Employee Referral Scheme.
* Discounted healthcare plan.
* Pension scheme contribution.
* 22 days annual leave.
* Generous family friendly policies, including fertility, pregnancy loss, menopause and others.
* Commitment to Diversity and Inclusion.
* Paid leave benefits incl. maternity and sick leave benefits.
* Tax saver tickets and bike to work scheme.
Salary and remuneration
Monthly salary + competitive commission structure.
Expectations from the role
* Understanding Customer Needs: Engage with customers to identify their needs and offer tailored broadband and mobile solutions.
* Achieving Sales Targets: Lead by example to ensure individual and team sales targets are consistently met and exceeded.
* Customer Retention: Manage customer queries, ensuring issues are resolved promptly to build loyalty.
* Operational Excellence: Oversee daily store operations, including stock control, cash management, and administrative duties.
* Policy and Procedure Implementation: Ensure adherence to eir's policies and procedures to maintain service and operational standards.
* Market Awareness: Stay current with industry trends and competitor offerings to provide up-to-date information.
Requirements for a successful application
* Strong communication skills with the ability to simplify complex products and services.
* Ability to engage customers confidently, offering tailored solutions and building trust.
* A passion for mobile technology and telecommunications, with a curiosity to stay up to date with industry developments.
Qualifications
* Relevant diploma or certification is a plus, but not essential.
* 2-5 years of retail or customer-facing experience preferred (life experience considered).
* Industry knowledge is an advantage but not essential; ongoing training is provided.
Additional information
eir reserves the right to conduct suitability checks including reference checks and other searches using publicly available information. We are committed to an inclusive and supportive work environment. If you require reasonable adjustments during the application or interview process, please let us know and we will accommodate.
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