Network Operations Centre (NOC) Manager – 24x7 OperationsLocation:Cork City, IrelandEmployment Type:Full-timeReports to:Managing DirectorRole OverviewWe are seeking an experienced and highly motivated Network Operations Centre (NOC) Manager to lead a 24x7 operational environment. This role is responsible for managing a team of six NOC staff, ensuring continuous service availability, operational excellence, and high levels of customer satisfaction.The successful candidate will combine people leadership, a solid technical understanding of information technology, and well-developed commercial and customer service capabilities.Key ResponsibilitiesPeople & Schedule ManagementLead, mentor, and manage a team of six NOC staff operating in a 24x7 shift environmentDevelop and maintain effective shift rosters to ensure appropriate coverage at all timesConduct performance management activities, including coaching, reviews, and development planningFoster a positive, accountable, and high-performing team cultureManage onboarding and training for new team membersTechnical OversightMaintain a strong working understanding of IT infrastructure, networking, and operational monitoring environmentsProvide escalation support and decision-making for complex technical or operational incidentsEnsure adherence to operational procedures, incident management processes, and service-level agreements (SLAs)Collaborate with engineering and service delivery teams to improve reliability and operational efficiencyIdentify opportunities for process improvement, automation, and operational maturityCommercial & Customer ServiceAct as a key point of contact for customers during major incidents and service escalationsBalance operational priorities with commercial considerations, including cost control and service commitmentsEnsure customer expectations are managed effectively through clear communication and professional engagementContribute to service reporting, trend analysis, and continuous improvement initiativesSupport customer reviews and internal stakeholder engagement as requiredSkills & ExperienceEssential:Proven experience managing technical teamsStrong people leadership and workforce scheduling capabilitiesBroad technical understanding of IT systems, networks, and operational support modelsDemonstrated customer service orientation with strong communication skillsAbility to operate calmly and decisively in high-pressure, incident-driven environmentsDesirable:Experience in managed services, telecommunications, or enterprise IT operationsFamiliarity with ISO or similar standardsExperience working in commercially driven service environmentsWhy Join UsLead a critical operational function with real business impactWork in a collaborative, technically capable environmentOpportunity to influence service quality, team development, and operational strategySalary Range:€72,000 – €84,000 per annum, with final offer dependent on experience, skills, and overall fit for the role.Easy Apply Button