Overview
Lab Desktop Support Engineer role at Cognizant. The Lab Desktop Support Engineer will play a crucial role in ensuring reliability and compliance of Laboratory Systems and will be responsible for managing the day to day issues that arise on the validated Analytical Laboratory Systems.
This is a full time, on site based role.
Responsibilities
* The successful candidate will be part of the Quality Control Lab Services Team which will maintain the incident ticket queue and manage & resolve issues as they arise in a timely manner.
* Experience in the support of IT applications is required.
* Support Maintenance and User Administration of local Laboratory applications which will include Periodic System Reviews and System Audit Trail Reviews. Provide front line support (level 1) to labs.
* Troubleshoot system errors and collaborate with vendor/global teams for resolution.
* Act as main point of contact on site for Laboratory System Helpdesk which will include interacting with the Global system teams or system vendors on various system issues.
* Providing appropriate system access to vendors.
* Support system content deployment and end user training.
* Recognize the importance of the quality control function in pharmaceutical production; the Lab System Support Engineer should display a high level of integrity in the performance of their work.
* Should be capable of relating well to other people both within and outside of the laboratory area.
Requirements
* Experience of supporting QC laboratory systems is preferred but not essential.
* Strong knowledge of Microsoft Windows Operating Systems (Windows 7 & Windows Server 2003/2008).
* Bachelor's degree in an IT or scientific field (e.g., Chemistry, Biology, Business Information Systems).
* Strong problem solving skills.
* Excellent communication and interpersonal skills are essential.
* Excellent organizational and prioritization skills.
* Ability to work well both independently and in a team environment.
* Ability and flexibility to perform all other job-related and ad-hoc duties as required.
* Experience in Pharmaceutical industry is an advantage.
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