Senior Manager, HR Service Delivery (Europe)
Ireland
We believe in a world where growth thrives across borders and cultures. Our mission is to guide companies on their journey by providing services and technology that enables global talent management and delivers a human experience.
As an Employer-of-Record (EOR) provider, we offer the HR and compliance infrastructure essential for companies to expand internationally. We take care of the complex, behind-the-scenes work, allowing companies to focus on the strategies that drive their success. We are For People, By People.
The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values, they are who we are.
We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance.
If you are interested in working in a people-centric, global organization, apply below.
Key Responsibilities
Client Partnership & Relationship Management
* Act as the primary point of contact for European HR teams on HR operational topics, providing excellent service and effective communication via calls, emails, chat, and other channels.
* Represent HR Service Delivery (HRSD) in client and internal meetings, from kick-off calls through to technology deployment, ensuring clear alignment and seamless execution.
Operational Excellence & Service Delivery
* Oversee and ensure delivery of HR operational processes across the region, supporting local teams in prioritizing deliverables based on business needs.
* Drive productivity, efficiency, and scalability in the HRSD model, leveraging automation, analytics, and new internal functions to optimize service.
* Collaborate with leadership, Business Process Improvement (BPI), and commercial teams to identify and evaluate opportunities to leverage scale and improve service delivery.
Compliance, Governance & Risk Management
* Ensure HRSD processes comply with organizational standards, client requirements, and regulatory obligations.
* Effectively manage operational risks by ensuring strong controls, conducting regular testing, and implementing corrective action plans.
* Serve as the initial escalation point for customer complaints, ensuring issues are managed fairly, resolved effectively, and that post-incident reviews are conducted to prevent recurrence.
Employee Experience & Issue Resolution
* Ensure service delivery is employee- and client-centric, driving initiatives that improve satisfaction and engagement at every touchpoint.
* Support escalations and complex case resolution while ensuring fair, timely, and effective outcomes.
Team Leadership & Engagement
* Lead, develop, and engage the HR Service Delivery team within the region, fostering accountability and driving a culture of high performance and continuous improvement.
* Ensure team members are empowered, supported, and aligned with delivering best-in-class HR services to clients and employees.
Change Leadership & Innovation
* Identify opportunities for process improvement, automation, and innovation within HR service delivery.
* Champion and lead change initiatives to improve operational efficiency, employee experience, and client satisfaction.
* Partner with global services teams to align regional practices with global standards and drive consistency.
Strategic Contribution & Collaboration
* Act as a strategic partner to clients and internal stakeholders, ensuring HRSD initiatives align with broader business and HR objectives.
* Partner closely to co-create and drive HRSD best practices, fostering a culture of strategic alignment, innovation, and cross-functional collaboration.
* Build strong relationships with global service delivery teams and key stakeholders to enable seamless collaboration across regions.
What We Value
* Experience & Expertise: 7–10 years of proven success in operations and service management, ideally within HR Services or a high-volume HR consulting environment.
* HR Compliance Knowledge: Strong understanding of HR compliance requirements across Europe.
* Leadership: Demonstrated people management experience, including leading remote or distributed teams.
* Data-Driven Mindset: Skilled in working with data, KPIs, and service levels to drive performance and decision-making.
* Technical Proficiency: Comfortable navigating multiple HR tools, systems, and technologies to optimize processes and outcomes.
* Stakeholder Management: Excellent ability to engage and influence senior stakeholders, both internally and externally.
* Client-Centric Approach: Strong background in client communications, negotiation, and customer support, with a commitment to delivering exceptional service.
This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.
What We Offer
* The opportunity to work with a purpose — simplifying global expansion across borders and cultures
* A diverse and inclusive environment
* Country-specific benefits
* Flexible PTO
* Your birthday off and a day for you to volunteer and give back to the organization of your choice
* Generous Parental Leave Program
* Growth and development opportunities with access to a top learning content provider
* The opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.
Atlas Technology Solutions, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas will not tolerate discrimination or harassment based on any of these characteristics. Atlas encourages applicants of all ages.
Atlas will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.
Hiring decisions are based upon Atlas’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, and location.
This role will be subject to a background check under local law after an employment offer has been made. Employment may be subject to results. In addition, references may be requested at the final stage of the process.
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By submitting your application, Atlas Technology Solutions, Inc. (“Controller”) collects your personal data contained in your application. Controller is located in Chicago, IL. United States of America and can be contacted by emailing compliance@atlashxm.com. Controller processes your personal data for the purpose of carrying out the recruitment process, including but not limited to: assess your suitability for employment for the role for which you are applying, as well as future roles that may become available or facilitate communication with you. This is done based on the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. You are not required to provide any requested information to Controller but failing to do so may result in not being able to continue your candidacy for the job for which you are applying. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. From time to time your personal data will be transferred to associated companies of Controller to process for the purposes described in this Privacy Notice. Controller will ensure that appropriate or suitable safeguards are in place to protect your personal data and that transfer of your personal information is in compliance with applicable data protection laws. If your application is successful your data is saved for the implementation of the employment relationship, complying with statutory regulations. Application documents of unsuccessful candidates are deleted after twelve months at the latest. Pursuant to the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable laws and regulations, you may have data subject rights enabling you to request to access, delete, correct, remove or limit the use, or receive a copy of your personal information in Controller’s possession or for which Controller is otherwise responsible.
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