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At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
About the Position
This position is responsible for assisting the Quality Officer and Quality Administrator in:
* Monitoring and reviewing quality control data, in conjunction with technical problem solving.
* Managing and responding to client queries/complaints and technical concerns.
* ISO17025 implementation and maintenance with the Lab Manager and Department Manager/Supervisors.
* Managing and maintaining ISO17025 Quality System.
* Managing and maintaining all incidents in ALS portal.
* Managing and maintaining CRM Stock system.
* Liaising with Laboratory Managers, Supervisors and Staff to ensure quality is maintained at the highest level.
Specific Responsibilities
Technical
* Assist in investigations related to client technical concerns;
* Assist in compiling summary reports on multiple, serious and/or systematic errors for clients;
* Assist in investigations related to proficiency testing (Internal ALS, external etc);
* Assist in determining, putting in place and follow up of laboratory corrective actions resulting from technical investigations;
* Update and maintain Quality Assurance Incident Database;
* Enter information into ALS Group’s proprietary software system as required;
* Monitor, track and keep Quality Officer updated on Client Incidents so that 75% are resolved within 14 days and 95% are resolved within 28 days;
* Track and follow-up on corrective actions linked to all incident types;
* Track and follow-up on potential contamination from high samples;
* Enter round robin and proficiency test data into the Quality Assurance Database;
* Assist in managing and maintaining CRM Stock system;
* Other duties as assigned by local Managers.
Audits — Internal
* Maintain and track Internal Audit schedule;
* Train and liaise with Internal Auditors;
* Review Internal Audits and log findings to ALS Portal;
* Follow up on Corrective Actions related to Internal Audit findings;
* Perform audits of laboratory sample batches;
* Perform local laboratory quality audits.
Quality Meetings, Presentations and Documentation
* Participate in, and take minutes from technical and quality meetings;
* Follow up on Actions generated during Quality Meetings;
* Update quality documentation;
* Train in presenting Quality Orientation to new staff;
* Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
* Observe established safety regulations and comply with all ALS health and safety policies and procedures.
KQI: Key Quality Indicators
* Know and understand the Key Quality Indicators (Blind PUL-QC, Final Volumes, Intermethod Comparisons, Global Vertical Audits, etc.).
* Ensure at the end of each month, that the lab has the Key Quality Indicators up to date in the portal and ready for review by Regional Quality Manager.
* Prior to the above, ensure that the Key Quality Indicators are reviewed along with Quality Administrator and/or Quality Officer and each department with appropriate comments and follow ups if failures or serious bias.
* Intermethod Comparisons should be reviewed along with Quality Officer, FA Dept and Data Approval; follow up on failed results and provide feedback to the lab on QC review.
ISO17025 Quality Accreditation — Quality System Management
* Assist in the management and maintenance of ISO17025 Quality Accreditation System;
* Assist in the training and development of the Quality Team and the laboratory on ISO17025 requirements;
* Assist in the control and collection of all mandatory ISO17025 (INAB), Corporate and Company documents to meet ISO17025 standards, and work closely with all teams and departments;
* Assist in maintenance and compliance procedures and track metrics to demonstrate quality achievement — Effectiveness;
* Assist the organisation to identify potential improvements to systems, processes and workflow;
* Assist in planning, coordination and participation in system reviews and quality audits, assisting staff in identifying potential improvements to systems, processes and workflows;
* Identify formal standards and regulatory codes appropriate to the organisation’s needs;
* Maintain documentation of processes and operating procedures;
* Implement statistical methodologies and quality tools to monitor and control quality;
* Advise on, and deliver, training relating to quality programs and objectives;
* Ensure that equipment is used in the correct manner;
* Arrange for maintenance tasks by liaising with Maintenance Team and the Department Manager/Supervisor;
* Arrange for repair or replacement of faulty or damaged equipment by liaising with the Dept Manager/Supervisor and Lab Manager;
* Arrange for testing before use and replacement of consumables as required;
* Other duties as assigned by Lab Manager and/or Quality Officer and Quality Administrator.
Required Knowledge, Skills & Abilities
* Excellent computer skills including MS Excel and MS Word;
* Excellent command of the English language, both verbal and written communication skills;
* Knowledge and experience with basic statistics;
* Ability to systematically analyse information and identify possible causes and consequences;
* Excellent clerical accuracy and typing skills;
* Strong interpersonal and organizational abilities.
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values shape how we work, how we treat each other and how we recognise excellence. We support you to develop new skills and build a diverse career with us, with safe, flexible and rewarding opportunities.
Everyone Matters. ALS is an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are recognised and valued. Accommodation is available on request for candidates taking part in all aspects of the selection process.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or hold or be able to obtain a valid working visa.
How To Apply
Please apply online and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.
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