Select how often (in days) to receive an alert:Paysafe is aglobal payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors.With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, securepayment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods.With approximately 2,900 employees across 12 countries and annualized transactional volume of$167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.It starts here. Have a global impact on the world of payments.Key Role features:Lead and develop the Financial Crime Investigations (and monitoring) team covering fraud and first level AML typologies across consumer products (wallets, issuing/cards, local payment methods).Drive analytics‑led investigations using patterns, big‑data signals and tooling; partner with Risk Systems/ Analytics to calibrate rules and models, and feed improvements back into monitoring.Own end‑to‑end case management—from intake, classification, automation and analysis to remediation, reporting and control feedback—ensuring SLA adherence and high evidentiary standards.Collaborate internally and externally with key stakeholders (risk product, risk systems, risk data science, banking partners, merchants etc.)What Paysafe stands for:Being open and honest.Keeping focused.Operating with Courage.Pioneering the future.Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here .How we work:We follow a hybrid working model, spending an average of three days per week at our office location. This role will be based in our Dublin hub. The Dublin office is located in George's Quay in the heart of Dublin.The impact you will have:Team leadership & operations : coach, prioritize workload, set quality thresholds; ensure documentation in case management systems; coordinate cross‑functional support (Customer Care, Finance, Product, Compliance).Reporting & governance : produce status reports; track KPIs (losses, recovery, case SLA, reimbursement metrics); maintain audit‑ready records; uphold Consumer Duty and regulatory standards.Investigations & decisions : oversee complex fraud/ATO/social‑engineering cases; validate hypotheses, collect and preserve evidence; issue operational actions (account restrictions/closures, reactivation steps)Controls & continuous improvement : identify control gaps; propose rule adjustments; support automation and process optimisation; contribute to policy/procedure updates impacting investigations.Stakeholder management & collaboration : lead internal projects towards delivery (automation, optimization and process management)What we’re looking for:5+ years in fraud/financial crime investigations within payments/ e‑commerce/ gaming/ banking.A good level of experience leading operational teams.Hands on experience in big data / analytics (skilled in one or more of SQL, Splunk, Python), good understanding of BI tools (Power BI/Tableau), and case management systems (Salesforce), proficiency in MS Office.Solid grasp of current consumer fraud typologies and behaviours (UK and ROW), regulatory expectations (FCA/CBI, others)Excellent communication, stakeholder management, and decision‑making under time pressure.Nice to havePrior exposure to APP fraud management and reimbursement frameworks.FPS understanding, especially if gained within a fintech environment.Have full English proficiency: additional languages (Spanish, German) are an advantage.A snippet of what you’ll get in return:Make your day work for you with our flexible working hours.You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.Start your day with a free breakfast, fresh fruit and snacks.Take a breather in our dedicated wellbeing room.Spend time with those important to you with our enhanced paid family policies.Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.Give back to the community with four paid charity days.Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.What to expect next:Phone screen with Talent AcquisitionVideo interview with the Hiring Manager.In-person interviewFinal HR interview with Talent AcquisitionPaysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
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