Server, Portmarnock Hotel and Golf Links
Join to apply for the Server - Portmarnock Hotel and Golf Links role at Sandman Hotel Group.
Primary Purpose
The provision of efficient service of food & beverage to Hotel & Golf Links residents and non‑residents in a clean and comfortable environment, ensuring the highest standards of hospitality and welcome at all times within the food and beverage areas.
Duties / Responsibilities
* Greet and acknowledge guests according to company standards in a timely, friendly and efficient manner.
* Present the menu and inform guests about special items and menu changes.
* Suggest food and beverages and upsell where appropriate.
* Respond to guest requests in a timely, friendly and efficient manner.
* Take beverage orders and serve them to guests promptly.
* Check guests for proper identification and serve alcoholic beverages in accordance with Irish law.
* Have full knowledge of outlet beverage and food menus along with their prices.
* Know allergen information.
* Have good knowledge of wine, whiskey, beer service.
* Take guest beverage and food orders and accurately input into the Micros point of sale system.
* Communicate kitchen regarding special preferences or allergies.
* Coordinate with kitchen, bar staff and food runners to ensure smooth operation and guest satisfaction.
* Serve food and beverage to guests as per course order.
* Maintain proper dining experience, deliver items, replenish utensils and refilling glasses.
* Properly open and pour wine at the tableside.
* Establish rapport with guests to build loyalty and satisfaction.
* Replenish beverages and ensure guest satisfaction throughout the meal service.
* Upsell all available promotions in the outlet.
* Handle payments accurately and record sales in Micros.
* Know Portmarnock policies including cash handling, processing debit/credit cards, gift certificates and vouchers.
* Clear tables and prepare for service by polishing cutlery, glassware, crockery.
* Complete closing duties, storing goods, cleaning equipment and areas.
* Take responsibility for ensuring a positive guest experience.
* Maintain effective relationship between Jameson Bar, Kitchen, Front Office and other outlets.
Other Responsibilities
* Perform any other duties assigned by Manager or Assistant Manager.
* Attend meetings.
* Attend Portmarnock Hotel & Golf Links Training.
* Maintain a professional image and grooming standards.
* Manage time efficiently.
Personnel Specifications
* Previous serving experience essential.
* Sound knowledge of spirits, beer, wine, cocktails and coffee.
* Excellent communication skills.
* Flexibility to work longer hours per business demands.
* Courteous, professional and efficient service.
Perks
* 20 days holiday per annum
* Flexible schedule
* Free parking while on shift
* Free meal on duty
* Gym access
* Free golf
* Rewards and recognition
* Growth opportunities
* Dedicated training programme
* Employee & immediate family assistance programme
* Referral bonus £125 for part time, £250 for full time
* Team, friends and family hotel rates
* Up to 40% food discounts
* ½ price lift tickets at Grouse Mountain and Revelstoke Mountain Resort
* Dallas Stars NHL game discounts
* Three complimentary nights stays in UK, Ireland or North America
Application
You must be legally entitled to work in Ireland to apply.
Applications will not be accepted via email or in person.
We thank all applicants for their interest in career opportunities with The Sandman Hotel Group; only those selected for interview will receive a reply.
ABSOLUTELY NO PHONE CALLS PLEASE
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