Role and Responsibilties
The Retail Sales Manager will be responsible for overseeing the day-to-day operations of the store, driving sales growth, managing staff, and ensuring exceptional customer service. The ideal candidate will have a strong background in retail sales, proven leadership abilities, and a passion for luxury home improvement products.
Key Responsibilities:
Ensure Showroom is Kept to Company Visual Standards
When selling high-ticket items, aesthetics is vital. Each product on the sales floor must be meticulously arranged to conform with company visual standards. This includes cleaning floor models daily, a task showroom managers delegate to sales associates.
Maintain Product Knowledge
Retail Sales managers know their products better than anyone on the floor. They can't train their employees on product knowledge without being experts themselves. This includes learning about new products as they arrive.
Hire, Train, and Develop Sales Staff
Being able to train and develop a team is important. Showroom managers teach new employees about each product, as well as mentoring all employees on how to be a better salesperson.
Create and maintain relationships with Customers
* Develop and implement effective sales strategies to achieve and exceed sales targets, while meeting/exceeding customer expectations.
* Monitor sales performance and provide regular reports to senior management.
* Identify opportunities for growth and development within the local market, while maintaining
Monitor Store and Employee Key Performance Indicators
keep a close eye on which items are selling the best and which items have been collecting dust on the salesroom floor.
keep track of employee performance every week/month/ quarter.
Requirements
Essential Qualifications and Skills:
* Minimum of 3 years' experience in retail sales, preferably in the home improvement or luxury goods sector.
* Proven track record of achieving and exceeding sales targets.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Highly organised with strong problem-solving abilities.
* Proficient in using retail management software and MS Office Suite.
* Ability to work flexible hours, including weekends and holidays as required.
Desired Attributes:
* Passion for luxury interior products and home improvement.
* Customer-focused with a keen eye for detail.
* Innovative thinker with a proactive approach to driving sales.
* Ability to adapt to a fast-paced retail environment.
Job Types: Permanent, Full-time
Additional pay:
* Commission pay
Benefits:
* Employee discount
* On-site parking
Schedule:
* 8 hour shift
Job Types: Full-time, Permanent
Benefits:
* Employee discount
* On-site parking
Experience:
* Retail sales: 1 year (preferred)
* Management: 2 years (preferred)
Work Location: In person