About the role A leading Irish distributor of OE automotive components with over 50 years of success is seeking a Commercial Operations Manager to oversee and optimise internal commercial performance. This senior leadership role will connect Sales, Procurement, Operations, and Key Accounts, ensuring seamless execution in a fast-paced environment where supply efficiency, product range, and service reliability are key competitive advantages. Key Responsibilities: Capture sales feedback and competitor insight and share with procurement, while supporting resolution of pricing issues Co-ordinate product launches and ensure clear communication to the sales team Own resolution of customer delivery and service issues, including escalation where needed Manage returns and credits end-to-end and ensure timely resolution of service problems Maintain CRM data quality and support strong feedback loops from the field Build and manage sales reporting and performance dashboards Provide operational and administrative support to sales and key account teams Support internal delivery of key account strategies across functions Report on key account performance and issues, and manage escalations Support and monitor phone sales team performance and service standards Capture feedback and drive improvements in team effectiveness Structure and manage sales feedback, ensuring all issues are actioned and closed out Coordinate cross-functional solutions and maintain full accountability for resolution Improve processes between procurement and operations Streamline workflows and drive ongoing internal efficiency improvements Ideal candidate: 510 years in commercial operations, sales operations, or internal account management not field sales. Experience in automotive aftermarket, parts distribution, wholesale, or related B2B distribution preferred; FMCG or logistics also relevant Has owned or managed a CRM platform (Salesforce, HubSpot or equivalent) with a track record of improving data quality and rep adoption Has built or managed sales performance dashboards and reporting for a multi-rep or multi-territory sales team Has coordinated across multiple internal departments, Sales, Operations, Procurement, Finance in a leadership or ownership capacity Has managed a small team or performed a player-manager role Skills & capabilities: CRM management & data integrity Cross-functional project coordination Sales reporting & KPI dashboards Process mapping & workflow design Issue escalation & resolution Stakeholder communication (all levels) Light people management Feedback capture & prioritisation Location:Dublin Salary: Highly Competitive Job Ref:9570PL