Hiring Manager: David Phillips
Talent Acquisition Advisor: Gemma Madden
Job Code Level: CAP3
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AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact
As a Senior Cloud Applications Consultant at OpenText, you'll play a pivotal role in supporting enterprise customers using OpenText solutions deployed in the cloud. You will be part of a growing Cloud Success Services team, responsible for delivering world-class operational service and administration. Your work will ensure high system availability, resolve complex issues, and help shape a seamless digital experience for our clients.
What the role offers
* A dynamic, hybrid work environment with global enterprise exposure
* Opportunity to work with leading cloud technologies like AWS, Azure, and Google Cloud
* Involvement in complex troubleshooting across applications, servers, and networks
* Hands-on experience managing production environments with OpenText solutions
* Cross-functional collaboration with Product Support, IT, Network Ops, and more
* Participation in a rotational on-call schedule, offering a diverse technical challenge
What you need to succeed
* Strong customer service mindset with a focus on first-contact resolution
* Experience in IT support or consulting for enterprise multi-tiered applications
* Familiarity with ITIL-based service delivery models
* Solid skills in Windows, UNIX, VMware, Kubernetes, and TCP/IP networking
* Knowledge of application servers (IIS, Apache, Tomcat, JBoss) and basic scripting
* Experience with relational databases (SQL Server, PostgreSQL, Oracle) is a plus
One last thing
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.