Job Description
We are seeking a technically strong IT Business Analyst to join our AI & Automation team, driving the identification, analysis and implementation of innovative solutions that make use of Artificial Intelligence (AI) and Digital Process Automation.
This role requires a strong understanding of internal processes, systems and culture, alongside the ability to explore and apply cutting-edge technologies to solve business problems.
The ideal candidate will act as the bridge between business stakeholders and technical teams, ensuring that solutions are delivered efficiently and deliver measurable business value.
* Requirements Gathering & Analysis: Work closely with business stakeholders to identify opportunities for automation, AI driven process improvements.
* Document business requirements, use cases and workflows with a strong emphasis on clarity and completeness.
* Translate complex business needs into actionable requirements for technical teams.
* Assess and recommend solutions utilising Generative AI, Machine Learning and Digital Process Automation tools.
* Partner with technical teams to design solutions that align with business objectives and regulatory requirements.
* Define acceptance criteria and validate delivered solutions against business needs.
Key Responsibilities
1. Stakeholder Management & Communication: Act as a trusted advisor to business leaders, combining deep company knowledge with expertise in emerging technologies. Communicate complex technical capabilities in a business-friendly manner. Build consensus across teams and manage expectations effectively.
2. Process Improvement & Change Enablement: Identify inefficiencies in current processes and propose AI or automation-based enhancements. Support change management initiatives to ensure smooth adoption of new solutions. Continuously assess outcomes to ensure long-term value realisation. Develop a culture of rapid deployment and iterative improvements.