Company: Getinge Ireland Ltd.
Remote Work: Field
Location: Dublin, IE
Job Purpose
To effectively carry out reactive maintenance as well as routine service and testing on a range of Getinge's products, in accordance with Getinge QMS & approved equipment documentation and to establish and maintain good customer relations by demonstrating a professional approach to work.
Key duties and responsibilities
To cultivate a positive rapport with the customer, demonstrating first class interpersonal skills in a courteous and professional manner at all times.
To carry out mechanical and electrical servicing of equipment.
To carry out routine testing of Getinge equipment to the relevant standards as stated in terms and conditions of the client’s contract.
To carry out electrical/mechanical fault finding of equipment.
To carry out calibration of equipment, where necessary.
To maintain adequate stock levels of spare parts.
To produce quality documentation for submission to the customer.
To maintain regular communication with the internal Service Department.
To ensure the company equipment is being used and looked after correctly and that it is kept in a safe condition. To report all faulty equipment or equipment out of calibration to Service Supervisor.
To ensure that correct returns and non-conformance report procedures are followed.
To organise and prioritise a continuously changing workload, ensuring that all customers’ calls and enquiries are replied to.
To ensure safe and tidy working including use of protective footwear, work wear and hard hats were required for local site working.
To problem solve, combining initiative with a practical and logical approach to all aspects of the position.
To provide sales leads to Service/Sales Manager
To provide out of hours stand by cover, on a rota basis, in order to accommodate the needs of our customers when needed.
To produce written/electronic reports, as and when required/requested.
To submit accurately completed expense claim forms, with supportive documentation, on time. Also Validation and service reports in specified time frames.
To maintain telephone contact with the office on a regular basis and with line supervisor.
To assist the team members as and when required/requested.
To undertake any other duties as and when required.
Quality System Duties and Responsibilities
To observe the company rules for employees.
To read and comply with current relevant legislative documentation.
To observe the company policy on Health & Safety at Work.
To observe the company policy and procedures on Quality Management Systems.
To co-operate readily, politely and amicably with other company personnel.
Knowledge/experience
Previous experience in a field service role, or maintenance environment ideally within a life science, medical, pharmaceutical, or other process industry.
Self-motivated.
Flexible and able to adapt under pressure in a dynamic and changing environment.
Genuine interest in people and be able to deal with customers in a friendly manner.
Qualifications
Relevant qualification in a relevant field or sufficient equivalent experience
Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
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