This is an onsite position requiring the team member to be onsite 5 days a weekNo relocation is provided for this opportunityWho We Are:At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
In this role, you will be responsible to manage the daily business of routine testing. This includes providing direction, organization, and capacity planning of the release testing teams, global network support testing (product bags), preparation and reporting of Key Performance Indicators, setup of training processes in the lab team. Provide day to day support to the lab teams ensuring they are delivering to business needs. As part of the role, the position holder replaces the senior laboratory manager for assigned management tasks and during absence.
Essential Duties and ResponsibilitiesManage the day-to-day business for routine testing (up to 4 individual teams) including capacity planningLead Tier 2 meetings, prepare and report lab statistics/KPIs to Tier 3Manage the global lab network support testing (Product bag release testing, support testing)Give technical support and guidance on quality processes to laboratory supervisorsFirst point of contact for request regarding laboratory management from local or global positionsMitigate critical backlog situations and escalate as necessaryProvide guidance on prioritization to the lab team based on input from site managementResponsible for training processes in the lab including training of new test supervisorsApprove for laboratory management in quality processes, e.g. CAPA, Deviation, Laboratory Investigations, and ensure timely closureImplementation of processes and procedures to ensure on-time delivery of all testing in compliance with cGMP and regulatory guidelines/industry standards and local and global safety guidelinesReview and approve documents such as laboratory investigations, work instructions, SOP's, etc.Participate in cross functional teams as laboratory operations leads to provide input and consultation for laboratory testing and projects.Keep current with new technologies and cGMP regulationsMay have people management responsibilities
EducationBachelor's Degree in Science with focus on Bachelor's Degree in Science with focus on Chemistry, Microbiology or related scientific area required
Work ExperienceMinimum 8 years of experience of management experience, GMP testing, analytical testing and instrumentation required
Preferred Knowledge, Skills and AbilitiesAbility to take initiative, to work efficiently to meet deadlines, and to work in a team environment are essentialAble to work independently and remain self-motivated with minimal direct supervisionHighly organized, thorough, and possess and practice good record keeping skillsGood communication skillsService orientationTechnical understandingStrong analytical and problem solving skills. Superior verbal/written skillsGood punctuation, spelling, grammar and attention to detailResilience and ability to work in a teamContinuous willingness to undergo further trainingIndependent way of workingConforms with and abides by all regulations, policies, work procedures, instructions, and all safety and quality rulesMust function effectively in a diverse, cross-functional teamAble to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job DescriptionAble to comply with the company's safety policy at all timesAble to comply with the company's quality policy at all timesAble to follow directions, prioritize tasks, and work independentlyMust have excellent interpersonal, written and verbal communication skillsMust be proficient in Microsoft Office tools and capable to learn other software programsAble to review regulatory code and learn safety standardsOccasionally come in earlier than their normal afternoon start time
Travel Requirements
5%: Up to 13 business days per year
Physical Requirements
Light-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects.
Additional RequirementsJob-related activities that require a physical activity such as standing in laboratory environmentUse hands to finger, handle, feel or operate objects, tools or controls and reach with hands and arms.Job-related activities that require a mental skill or ability such as communication, quick decision making, interpreting data, reading or writing, public speaking, etc. (e.g., Must be able to express or exchange ideas with employees; Must be able to understand direction and adhere to established procedures) #LI-NJ1 #LI-Onsite
What We Offer
This is an onsite position requiring the team member to be onsite 5 days per weekWest is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.