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Reservations Agent – 4* Grand Hotel, Malahide
We are looking for a part-time Reservations Agent to join our Sales & Reservations team.
Main Responsibilities will include:
· Supporting reservation agents with individual reservations/enquiries
· Adhering to hotel SOPS and company policies
· Ensure the highest level of customer service at all times
· Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.
· Assisting in maintaining accurate inventory control for rooms
· Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feed back
· Assisting Manager with departmental reporting for both properties
· Managing rate codes, group booking platform and systems utilisation
· Supporting Departmental Manager with day to day running of department for both properties.
The ideal candidate will have:
· Previous experience in a similar role in a hotel environment
· Ability to prioritize in a fast-paced environment
· Accuracy & strong attention to detail
· Flexibility in day-to-day job demands
· Excellent organisational and communication skills
· Work well within a team environment and also be able to use own initiative
Perks of joining the team:
We have a very friendly and helpful team and we hope you will fit right into our family. We provide:
· Excellent working conditions
· Meals on duty
· Complimentary Staff parking
· Complimentary use of award winning Arena Health & Fitness Club
· Staff recognition & awards
· Discounted Health Insurance
· Family and Friends discounted rates
· Cycle to work Scheme
· Cash saving scheme
· Discounted Doctors Scheme
· Discounted dry cleaning service
· 'Refer a friend' scheme
Skills:
Teamwork Customer Assistance Attention to Detail
Benefits:
On-site Gym or Fitness Discounts Professional Development + Growth EAP (Employee Assistance Programme) Opportunities for Advancement Employee Recognition Employee Referral Bonus Learning and development opportunities
In Short
* Industry Hospitality, Travel & Tourism
* Founded 1835
* Company size 50 - 199
The Grand Hotel
What will it be like to work for the Grand Hotel?
The Grand Hotel is one of the finest Hotels in Dublin offering a full four-star service with extensive accommodation, leisure, conference and banquet facilities, complemented by the Coast Restaurant and the Matt Ryan Bar.
We are located just 15 minutes from Dublin Airport and 5 minutes from Malahide train station.
Our People
Our passion is our people. We actively engage with our colleagues across the business to develop them through our GROW Development Programme, which empowers our team to no end.
At the heart of the Grand & Marine Hotel is our family and we only employ a team of dedicated & motivated hospitality professionals to ensure our guest's experience is always memorable.
We recognise and reward the contribution that our people make to the business each day.
Another priority is to ensure that we work together and support each other in every way.
We encourage this through our Company Values.
Company Values
Respecting Each Other
We value each other by treating everyone how we would like to be treated. Our colleagues are open and truthful, we respect one another by being open, honest and trustworthy.
We value everyone’s efforts and it’s important that everyone is doing their best every day; working together to achieve our Company goals. It involves creating long term commitment between the Company and its people.
Open Communication
Communication is a vital part of our business. Communication is a complex business, giving you too much or not enough is always a dilemma, but we need to give you enough to make sure you know what is expected of you, that you are kept informed of what is important to us and you feel part of the team.
Benefits Of Working In The Grand Hotel
We offer great benefits to all our colleagues to ensure we have a team that is happy in their jobs and are rewarded for their contribution to our business. Some of our benefits include:
Referral Scheme
Discounted Family and Friends Privilege rates
Complimentary Meal on Duty
Complimentary parking on-site
Colleague Assistance Programme
Cash Savings Scheme
Bike to Work/Tax Saver Scheme
People Awards and Recognition Scheme
Awards
* Sustainable Travel
* Great Place To Work
* Hall of Fame
* Covid Safety Charter
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