Overview
Post Title:
Configuration/ Support Lead (2 WTE) - Orbis and IPM
Post Status:
Permanent
Department:
ICT
Location:
Beaumont Hospital & Affiliated Sites
Reports to:
Lead Application Support – Orbis and IPM
Salary:
Appointment will be made on Grade VI Scale (€57,325 - €70,034) at a point in line with Government pay policy
Hours of work:
Full Time 35 Hours per Week
Closing Date:
5pm on Wednesday 10th December, ****
Please note the hospital reserves the right to close the competition early should a substantial number of applications be received.
Job Summary:
Project Coral represents a significant ICT transformation programme within Beaumont Hospital introducing the Orbis Order Comms solution, IPM, and Orbis ED systems to streamline patient flow, clinical documentation, and operational management.
These systems provide a robust foundation for patient-centred, data-driven care.
The Configuration Team provides specialist support in the ongoing build, configuration, and optimisation of digital solutions.
Acting as a bridge between the hospital staff, Lead Application Support, and system vendors, this team ensures that ICT solutions including Orbis, IPM, and Orbis ED are configured to meet clinical and operational needs.
The team also supports reporting helping to ensure staff have access to accurate, timely data to support decision making.
This role is critical in maintaining and enhancing the functionality of ICT solutions, supporting hospital staff in the effective use of digital solutions, and ensuring smooth collaboration across the wider support function.
Job Purpose
To provide technical and functional support for the ongoing configuration and optimisation of ICT systems.
The Configuration Team will:
Manage system configuration and build tasks to meet operational requirements.
Solve problems in collaboration with users and escalate complex issues to vendors where required.
Manage issues and incidents, ensuring timely resolution and accurate logging.
Liaise with Lead Application Support and Operational Support Staff to ensure consistent system performance and user support.
Support staff engagement and explain effective use of digital solutions across the hospital.
Key Working Relationships
Lead Application Support
Operational Support Staff
ICT and Technical Teams
Reporting Engineers and Trainers
Clinical and operational end users across Beaumont Hospital
HSE, Region, vendors and key stakeholders
Responsibilities
Main Duties and Responsibilities
System Configuration and Ongoing Build
Undertake configuration tasks for digital solutions, including Orbis, IPM, and Orbis ED to align with clinical and operational requirements.
Support ongoing system build activities, ensuring workflows are optimised for efficiency and patient safety.
Collaborate with Lead Application Support and the wider support team to prioritise configuration work.
Problem Solving and Issue Resolution
Work directly with hospital staff to understand and resolve system issues.
Liaise with system vendors for escalation and resolution of complex technical problems.
Provide advice and guidance to users on configuration-related queries and workflow optimisation.
Incident and Call Management
Log all incidents, requests, and issues using hospital-approved systems.
Track and follow up on issues to ensure timely resolution.
Provide detailed reports to Lead Application Support and Project Management teams.
Collaboration and Communication
Liaise with Lead and Operational Support Staff to ensure coordinated response to issues.
Communicate with clinical and operational teams to explain system changes, configurations, and best practices.
Support hospital-wide engagement by explaining digital solutions and promoting consistent use across departments.
Reporting and Data Support
Assist in generating reports and dashboards which utilise Power BI.
Ensure data accuracy and consistency across configured workflows and reporting outputs.
The job description is an outline of the post as it is currently perceived by the hospital and will be subject to review and amendment.
This job description will therefore be subject to change in light of the various strategies for the hospital and the development of the Clinical
Directorate model and any future developments that arise and will evolve and change over time.
Qualifications
Selection Criteria:
Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post.
Applications will be assessed on the basis of how well candidates satisfy these criteria.
Mandatory:
Professional Qualifications, Experience, etc.
(a) Eligible applicants will be those who on the closing date for the competition:
(i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutoryhealth agencies, or a body which provides services on behalf of the HSE under Section38 of the Health Act ****.
Or
(ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjectsin the Department of Education Leaving Certificate Examination, includingMathematics and English or Irish1.
Candidates should have obtained at least Grade Con higher level papers in three subjects in that examination.
Or
(iii) Have completed a relevant examination at a comparable standard in any equivalentexamination in another jurisdiction
Or
(iv) Hold a comparable and relevant third level qualification of at least level 6 on theNational Qualifications Framework maintained by Qualifications and Quality Ireland,(QQI).
Note1
Candidates must achieve a pass in Ordinary or Higher level papers.
A pass in afoundation level paper is not acceptable.Candidates must have achieved these grades on the Leaving Certificate Establishedprogramme or the Leaving Certificate Vocational programme.The Leaving Certification Applied Programme does not fulfil the eligibility criteria.
And
(b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office.
AgeAge restriction shall only apply to a candidate where s/he is not classified as a new entrant (within the meaning of the Public Service Superannuation (Miscellaneous Provisions) Act, A candidate who is not classified as a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs.
HealthCandidates for and any person holding the office must be fully competent and capable ofundertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
CharacterCandidates for and any person holding the office must be of good character.
Desirable:
Qualifications and Experience
Relevant IT, healthcare, or informatics qualification (degree, diploma, or equivalent).
Experience in system configuration, build, or application support in a healthcare setting.
Working knowledge of one or all of the following Orbis, IPM, Orbis ED, and reporting platforms (Power BI).
Administrative knowledge of one or all of the following Orbis, IPM, Orbis ED.
Experience working with users to resolve issues and liaising with vendors.
Understanding of clinical workflows, patient safety, and hospital operations.
Skills and Competencies
Excellent problem-solving and analytical skills.
Strong organisational and prioritisation abilities.
Effective communication and interpersonal skills for user engagement.
Ability to work collaboratively with multiple teams across different tiers of support.
Flexibility and adaptability to changing systems and workflows.
Values and Behaviours
Patient-centred and quality-focused approach.
Professionalism, integrity, and accountability.
Collaborative and inclusive working style.
Proactive in identifying issues and implementing solutions.
Committed to continuous learning and improvement.
Expected Outcomes
Optimised configuration and build of ICT Solutions including Orbis, IPM, and Orbis ED systems to meet clinical and operational needs.
Timely resolution of issues through effective problem solving with users and vendors.
Accurate logging and management of incidents and requests.
Enhanced engagement and confidence of hospital staff in using digital solutions.
Strong liaison and coordination with the wider support team to maintain high system performance.
Contribution to the ongoing success and sustainability of digital projects.
Informal Enquiries ONLY to: (Please note NO APPLICATIONS will be accepted via the Informal Email)
Name:
Anne Quirke
Email address:
A short listing exercise may be carried out on the basis of information supplied in your application.
The criteria for ranking and or short listing are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification.
In the event of a high volume of applications additional shortlisting criteria may be utilised.