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Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries.
Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world.
Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition.
A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
About the roleWe have an exciting opportunity for an experienced, passionate and professional individual, with the ability to operate in a dynamic environment to join our Customer Care Team as a Customer Care Specialist with European Languages based in Naas, Ireland
We are looking for candidates with a strong level of German, Spanish or Italian to join our busy team in Naas, Ireland
The Customer Care Specialist acts as the key contact between the customer and the company and will be responsive to customer's requirements at all times, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximise the customer experience.
The role is based in Naas, Ireland and will require full attendance for the training period over a number of weeks.
This is a 12 month fixed term contract position
Key responsibilitiesMaintain professional, timely and effective communication with our customersResponsible for all aspects of account administration, account queries and commercial supportManage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectivenessResolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor / ManagerDevelop and maintain strong relationships with all customers by effectively managing customer accountsMaintain up-to-date knowledge of products, customers, processes and suppliersBuild strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor / Manager to improve the service to the customerSupport the gathering of information to assist the implementation of improvementsRemain fully flexible to meet business requirements and demandsQualifications and skillsFluent Spanish, Italian or German and English speakerExcellent communication and interpersonal skillsThe ability to integrate and work effectively with others in a changing environmentHigh level of attention to detail and strong organisational, analytical, problem solving and administrative skillsA team playerA strong desire for continuous learning and a desire to grow professionally
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