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The Head of Operations at ALONE leads the delivery of efficient, and compliant operational systems that support the ALONE organisation. This role ensures the effective integration of cross-departmental functions that underpin ALONE’s national service delivery, strategic priorities, and values-driven culture. The Head of Operations plays a key role in maintaining operational excellence across functions such as quality, compliance, volunteer development, and business planning enabling all departments to deliver impact in a sustainable and coordinated way.
Responsibilities
Strategic Operational Leadership
* Provide organization-wide leadership in delivering a structured, accountable, and collaborative approach to operations.
* Translate ALONE’s strategic plan into operational practices and processes that support scale, service consistency, and compliance.
* Act as a key member of the Leadership Team, advising on operational risks, opportunities, and performance improvements.
Departmental Management and Integration
* Lead and coordinate the work of:
* Quality & Compliance
* Project & Change Management Office (PMCO)
* Business Operations, Risk & Planning
* Facilities & Health and Safety
* Front Office services
* ICT & CRM Support
* Ensure cross-departmental alignment and that all teams are supported with the systems and infrastructure required for success.
Quality, Compliance and Data Protection
* Ensure all operational practices adhere to high standards, maintaining ALONE’s Quality Management System and compliance with internal and external audit requirements.
* Promote a strong organisational culture of accountability, continuous improvement, and compliance.
* Oversee GDPR adherence, complaints handling, audit schedules, and improvement and corrective actions (ICA) processes.
Project & Change Management
* Oversee ALONE’s Project and Change Management Office, including governance structures such as the Project Control Board (PCB).
* Support department leaders and project managers to scope and deliver cross-functional projects, aligned with organisational goals.
* Maintain frameworks and reporting structures to manage and prioritise change effectively.
* Provide strategic and operational oversight of ALONE’s volunteer programme in line with national standards.
* Ensure procedures, systems, and supports are in place for recruitment, training, engagement, and well-being of over 6,000 volunteers nationally.
* Guide ongoing development and quality improvement in volunteer engagement through surveys, data analysis, and programme reviews.
Business Operations and Risk Management
* Support the CEO with cyclical business planning and risk management processes in partnership with the Leadership Team.
* Ensure accurate, up-to-date reporting for the CEO and Board on operational progress, strategic risks, and implementation of key plans.
* Oversee safe and effective facilities management and Health & Safety procedures across ALONE locations.
ICT & CRM
* Oversee the ICT Manager and CRM Team to ensure the operational environment supports ALONE’s digital and ICT related goals.
* Support the implementation of systems, technology, and CRM tools by aligning operational processes, governance, and quality practices with digital initiatives.
* Provide input on operational needs and capacity to national digital care strategies in collaboration with HSE and partners.
Additional duties as assigned
Essential skills & experience
* Minimum 5 years' experience in senior operational leadership, preferably in the non-profit, health, or public sector.
* Proven ability to translate strategic plans into effective operational systems and scalable processes.
* Strong leadership skills with experience managing multi-disciplinary teams and driving cross-functional collaboration.
* Expertise in quality management, regulatory compliance (including GDPR), risk, and health & safety frameworks.
* Track record in leading organisation-wide change initiatives and project governance.
* Solid understanding of ICT infrastructure and CRM systems to support digital transformation.
* Excellent communication, stakeholder engagement, and decision-making skills at executive and board level.
* Strong alignment with ALONE’s mission and values, and commitment to continuous improvement and inclusion.
* Excellent interpersonal and communication skills to engage effectively with stakeholders both internally & externally
* A collaborative team player who fosters strong internal and external relationships.
* Problem-solver, using innovation to improve service delivery and support independent older person and the people we serve.
* Strong time management and organisational skills to prioritise workload and meet KPIs.
* Salary DOE
* 35 Hour week (core hours 9-5) –Full-time employees can enjoy a 35-hour working week.
* Annual Salary Reviews
* Pension Scheme: Access our generous pension scheme after just 6 months service
* Mileage Policy in place for applicable roles
* Death in Service - after 6 months’ probation successfully completed.
* Travel Saver Schemes
* Sick Pay Scheme -after 6 months’ probation successfully completed.
* Bike to Work Scheme
* HSF Partnership
* Bespoke Induction Programmes
* Further Education Opportunities
* Employee Assistance Programme -ALONE provides a 24hour support programme for all our Employees
* GP telephone Advice
* Virtual Doctor
* Private Prescription Service
* 6 structured Counselling/ Emotional Wellbeing Service
* Legal Helpline
The closing date for applications is Friday August 1st.
ALONE is an equal opportunities employer.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and General Business
* Industries
Non-profit Organizations
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