MCS Group is pleased to partner with a leading technology organization seeking a skilled Application Support Analyst to join their expanding IT operations team.
Job Description
This is a full-time permanent role focused on delivering high-quality application support, incident management, and cloud-based solutions across a dynamic technical environment.
Key Responsibilities
* Provide first-line to third-line technical support across a range of enterprise applications and platforms
* Investigate and resolve technical issues through SQL queries
* Assist in the testing, quality assurance, and performance monitoring of cloud environments
* Liaise with stakeholders and technical teams to deliver support solutions and service improvements
Requirements
* Strong experience in SQL Server Management
* Familiarity with Cloud would be beneficial
* Exposure to SOAP protocols, Postman testing, and command-line would also be beneficial
* Excellent communication skills with a customer-focused approach
What We Offer
* Competitive salary up to £45,000
* Hybrid working (Belfast based)
* Excellent training and development support
* Modern office environment with supportive team culture
* Clear pathway for career progression