Requirements
This role requires fluency (speaking, reading, and writing) in one or more European languages — French, German, Dutch, Polish, Turkish, or Portuguese — as you'll drive quality across Alexa+'s multilingual experience in 100+ countries
Knowledge of QA methodology and tools, with demonstrated experience in an QAE role
Experience in delivering test frameworks, test tools, leading the QA projects and initiatives
Experience in automation testing
Experience in manual testing
Experience working as a Quality Assurance Engineer
Experience with Linux operating system, embedded systems, consumer devices, or mobile apps
Experience programmatically testing products, measuring test coverage, developing the best automation, driving testability and diagnostic
(Desirable) Knowledge of at least one modern object-oriented programming language such as C++, Java, Objective C
(Desirable) Experience in UI Automation (preferably on mobile platforms)
(Desirable) Fluently Speak, read and write in one or more of the following European languages (French, German, Dutch, Polish, Turkish, Portugese)
What the job involves
As a Sr Quality Assurance Engineer in the Alexa Global Quality (AGQ) team, you will own the end-to-end quality of Alexa+ ensuring millions of customers receive a culturally relevant, high-quality experience spanning voice, text, and visual modalities
You'll tackle complex challenges in multilingual conversational CX evaluation — building agentic automation tooling that spans the full quality spectrum from synthetic test generation, to LLM-as-a-Judge evaluation, to visual validation using AI, to cultural relevancy classification powered by machine learning
Our team focuses on expanding Alexa+ globally while maintaining the cultural and linguistic nuances that matter to our diverse customer base
You will define global test strategies, architect AI-powered evaluation frameworks, and shape how quality is measured across multiple features, endpoints, and languages
You will own the end-to-end quality strategy for Alexa's multi-locale experience, defining and driving global test approaches that assess quality across multiple features, endpoints, and languages
Working closely with engineers, you'll architect the best technical design and testing approach for internationalisation (i18n), and drive the evolution of agentic quality evaluation frameworks — encompassing synthetic test case generation, multimodal response validation, and automated cultural and linguistic correctness assessment
Your work will span both strategic and hands‑on execution
You'll run end-to-end test suites autonomously and manually, monitor production trends, and take decisive action to improve the customer experience
You'll create metrics and reports on quality status, technical operations, and system performance across all locales, driving towards quality bars that are consistent yet culturally appropriate per market
You'll also develop automation and quality tooling that improves test efficiency across a global organisation, and collaborate effectively with product managers, Country Product Managers, designers, engineering, locale experts, and business teams to deliver the best overall experience — factoring in financial goals, usability targets, and locale‑specific customer expectations
As a Sr QAE on the AGQ team, your day will involve reviewing automated test results across multiple locales, triaging quality signals from production, and collaborating with engineers and locale experts to resolve issues
You'll balance strategic work — refining evaluation frameworks and driving tooling improvements — with hands‑on testing of new Alexa+ features before they reach customers worldwide
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